You placed an order. Or you’re trying to. And now AliExpress won’t let you log in.
Maybe the password you swear is correct isn’t working. Maybe you’re getting an error code you’ve never seen before. Maybe you used to sign in with Google or Facebook and now that option has disappeared. Maybe you’ve been locked out after too many attempts.
Whatever version of this you’re dealing with, it’s solvable. Here’s how.
Quick Answer
AliExpress login problems fall into a handful of categories: wrong password, account linked to a social login you’re no longer using, a verification code that isn’t arriving, or an account that’s been temporarily locked. Most fix themselves within 15 minutes once you identify the right cause. Your orders, payment methods, and buyer protection are all still intact while you sort this out.
Why AliExpress Login Is More Complicated Than It Should Be
AliExpress has accumulated several ways to sign in over the years: email and password, phone number, Google login, Apple login, Facebook login, and Alipay. This flexibility is convenient until you forget which method you used to create your account.
If you’re getting an “account not found” error, there’s a good chance you’re trying the wrong login method. The account exists. You’re just knocking on the wrong door.
The other common complication: AliExpress has been owned by Alibaba Group, which also owns Taobao, Tmall, and Alipay. Accounts created through certain methods have links to the broader Alibaba ecosystem, which can make password resets behave differently to what you’d expect from a Western e-commerce platform.
None of this is insurmountable. It’s just more steps than it should be.
The Most Common AliExpress Login Problems (And What’s Actually Happening)
Correct password, still getting an error
AliExpress is case-sensitive. Check caps lock, check whether you have a space at the beginning or end of the password (easy to do when pasting), and make sure your browser isn’t auto-filling an old saved password. Try typing it manually rather than using autofill.
“Account not found” or “email not registered”
You’re probably signed in with a different method than you remember. If you created your account by clicking “Sign in with Google,” you don’t have a standalone AliExpress password. Your account is linked to your Google account. The same applies for Apple and Facebook. Try each social login option on the sign-in page before assuming the account doesn’t exist.
Verification code not arriving
This one causes real frustration. AliExpress sends verification codes to either your registered email or phone number, and these sometimes land in spam folders, or go to a phone number you no longer use. Check spam first. If the phone number issue is the problem, you’ll need to contact AliExpress support with proof of identity to reassociate your account with a new number.
Account temporarily locked
After several failed login attempts, AliExpress will lock the account for a period, typically 30 minutes to a couple of hours. Don’t keep trying. Wait it out, then attempt the password reset process rather than guessing again.
Two-factor authentication problems
AliExpress has been gradually rolling out additional verification steps, especially for accounts with saved payment methods. If you’re being asked to verify through a device you no longer have access to, you’ll need to contact support to reset this.
How to Reset Your AliExpress Password
The reset process is straightforward if your registered email is still accessible.
Go to the AliExpress sign-in page and click “Forgot password.” Enter your registered email address. AliExpress will send a reset link, usually within a few minutes. Check your spam folder if it doesn’t appear. Click the link, set a new password, and log in.
If you registered with a phone number rather than an email, the reset goes to that number by SMS instead.
The reset link expires within a few hours, so use it promptly once it arrives.
When You Can’t Reset Because You’ve Lost Access to Your Email or Phone
This is the harder situation. If the email account you registered with no longer exists, or the phone number belongs to someone else now, the standard reset flow won’t work.
You’ll need to contact AliExpress customer support through the Help Center and verify your identity by providing:
- The email address or phone number originally used to register
- Your full name as registered
- Recent order information (order numbers, items purchased, amounts paid)
- The address your orders were delivered to
AliExpress support uses this information to verify you’re the account owner before reassigning the account to a new email or phone. It takes longer than a standard reset, typically two to five business days, but it works for legitimate account holders.
How Risky Is This Really?
If your login problem is a forgotten password or wrong method, the risk is zero. Your account, orders, and payment information are all still there, untouched.
If you’re locked out because someone else is trying to access your account, that’s a different situation. Signs of unauthorised access: login attempt notifications you didn’t trigger, password reset emails you didn’t request, or unfamiliar orders in your account history. If any of these are happening, contact AliExpress support immediately and change your email password as well.
For the vast majority of login issues, it’s a self-inflicted access problem rather than a security problem. Still annoying, but not dangerous.
Country-Specific Notes
United States
US buyers most commonly sign in through Google or Apple. If you’ve switched Google accounts or changed your Apple ID, this can break the link to your AliExpress account. Go back to the original Google or Apple account you used when you first signed up. If you’re not sure which it was, check your email inbox for the original AliExpress welcome email, which will show the address it was sent to.
United Kingdom
UK buyers sometimes find that AliExpress’s verification codes are filtered as international SMS by their mobile carrier and land in a separate “messages from unknown numbers” folder rather than the main inbox. Check there if your SMS code isn’t appearing.
Canada
Canadian buyers who have linked their AliExpress account to PayPal for payment can’t use PayPal to log in. PayPal is a payment method only, not a login method. Use the email address registered to the account, or whichever social login you chose when signing up.
Australia
Australian buyers on some mobile networks find that AliExpress SMS verification codes arrive with significant delays, up to 15 minutes. The codes expire after a set window, so if yours expired before you could use it, request a new one and check for it within five minutes rather than waiting.
Step-by-Step: Fixing Your AliExpress Login
1. Identify which login method you originally used. Think back to when you created the account. Did you click “Sign in with Google,” “Sign in with Apple,” “Sign in with Facebook,” or did you enter an email and create a password? Try the most likely option first.
2. Try all social login options before resetting anything. On the sign-in page, try Google, Apple, and Facebook login before assuming you need a password reset. Most “account not found” errors come from using the wrong method.
3. Check which email address is associated with each social login. If you’ve switched Google accounts or Facebook accounts since you created the AliExpress account, the old social login may be under a previous email. Log into your old Google or Facebook account and try again.
4. Use the official “Forgot Password” process. Go to the sign-in page, click “Forgot Password,” enter your registered email or phone, and follow the reset link that arrives.
5. Check spam and SMS folders for verification codes. Codes often land in spam. International SMS codes sometimes land in secondary inboxes or spam-filtered message folders on some carriers.
6. Wait out a lockout before retrying. If you’ve been locked out from too many attempts, wait at least 30 minutes before trying again. Continued attempts extend the lockout period.
7. Contact AliExpress support with identity verification if needed. If none of the above works, go to the AliExpress Help Center, start a live chat session, and explain the situation. Have recent order details ready to verify you’re the account owner.
8. Once you’re back in, set a strong password and save it properly. Use a password manager so this doesn’t happen again. Enable two-factor authentication on the account.
Tips for Avoiding Future Login Problems
Use an email address you’ll definitely keep. Your AliExpress account is tied to your email for the long term. Avoid using work email addresses or temporary email services as your registered address.
Write down or save which login method you used. If you sign in with Google, make a note. It takes 10 seconds and prevents this headache entirely.
Add a phone number as a backup even if you use social login. AliExpress lets you add a phone number to your account as a secondary verification method. Having it there makes account recovery much easier if you ever lose access to your primary login method.
Use a password manager. LastPass, 1Password, Bitwarden, or your browser’s built-in password manager all work. Store the login method and the email address, not just the password.
Check your registered email regularly before a big purchase. AliExpress sends security notifications and dispute deadlines to your registered email. If you haven’t used that address in months, you could miss something that matters.
Keep at least one recent order number saved somewhere. Order numbers are your proof of account ownership for support verification. Taking a screenshot of your last order confirmation takes seconds and can save hours of support chat later.
Don’t log in through unofficial links. Phishing sites mimic AliExpress’s login page. Always type aliexpress.com directly into your browser or use the official app. Never click login links from unsolicited emails.
How to Secure Your Account Once You’re Back In
Once you’ve recovered access, take five minutes to tighten things up.
Update your password to something unique that you’re not using on other sites. Enable two-factor authentication in account settings if it isn’t already on. Check your saved delivery addresses to make sure they’re correct. Verify that your payment methods and any stored card details look right.
If you spot orders you didn’t place, change your email password immediately, because that’s the likely entry point, and report the fraudulent orders to AliExpress support before they ship.
Takeaway
Login problems on AliExpress are almost always recoverable. The most common situation, trying the wrong login method when you used a social login to register, fixes itself the moment you identify which social account you originally used.
Your account data, order history, and payment methods are still there. They’re waiting for you to get back in, not disappearing.
Work through the steps above in order, give verification codes time to arrive, and contact support with order details ready if you need manual help. You’ll be back in your account, and back to buying, faster than you expect.
FAQ
Why won’t AliExpress accept my correct password? The most likely causes are caps lock, a space accidentally included in the password, browser autofill entering an old saved password, or the account being linked to a social login rather than a standalone password. Try typing the password manually, and try the social login options on the sign-in page.
I’m not receiving the AliExpress verification code. What should I check? Check your spam folder first. For SMS codes, check secondary SMS folders on your phone, since some carriers filter international texts. If you no longer have access to the registered phone number, contact AliExpress support to update it.
My AliExpress account says it doesn’t exist. What’s happening? You’re probably trying to log in with the wrong method. If you originally signed in with Google, Apple, or Facebook, there’s no separate email and password. Click the social login option on the sign-in page that matches your original method.
How long does AliExpress account lockout last? Typically 30 minutes to two hours after repeated failed attempts. Don’t keep trying during this period, as it extends the lockout. Wait, then use the “Forgot Password” option rather than guessing again.
Can I change my registered email address on AliExpress? Yes, through Account Settings once you’re logged in. You’ll need to verify both the old and new email addresses during the change process.
I think someone has accessed my AliExpress account without permission. What should I do? Change your registered email’s password immediately, since that’s likely how they accessed the account. Then contact AliExpress support through live chat to report the unauthorised access and flag any orders you didn’t place.
What information do I need to verify my identity with AliExpress support? Typically: your registered email or phone number, full name, recent order numbers, order amounts, and delivery address. The more of these you can provide, the faster the verification process.
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