AliExpress Mexico: How Mexicans Shop Smarter Online

AliExpress is quietly becoming a smart shopping shortcut in Mexico.

People are finding the same gadgets, accessories, and trending products for way less than local prices, just by buying direct. If you’re tired of overpaying online, this guide shows how Mexicans use AliExpress safely, avoid bad sellers, and save real money fast.

Does AliExpress Actually Make Sense in Mexico?

Here’s the straight truth: Mexico has increasingly strong e-commerce options. Mercado Libre delivers in days, Amazon.com.mx has easy returns, Liverpool and Coppel offer meses sin intereses (interest-free installments), and you’ve got Walmart, Bodega Aurrera, and dozens of options that arrive fast with Mexican warranties.

So why would you wait 3-4 weeks for a package from China?

Because AliExpress wins in very specific situations: hobby supplies where you need 50 of something, niche products not sold in Mexico, replacement parts that cost triple here, and basic accessories where the price difference is brutal. For everyday stuff, stick with Mexican stores. But for those specific cases, AliExpress can save you real money if you understand how Mexican customs works and can actually wait.

This guide covers everything: how the $1,000 USD threshold works, which payment methods actually work, realistic delivery times to Mexican addresses, and what to expect when your package hits customs. You’ll also learn when AliExpress makes sense versus when Mercado Libre or Amazon.com.mx are simply the smarter choice.

By the end, you’ll know exactly whether AliExpress fits your specific shopping needs in Mexico.

Quick Summary: AliExpress in Mexico

Does AliExpress deliver to Mexico? Yes, fully supported with Spanish language interface and Mexican peso (MXN) pricing.

Typical delivery time: 20-40 days standard shipping, 10-20 days express (realistic range, not seller promises).

Customs threshold: $1,000 USD total order value. Above this, you pay 16% IVA (VAT) + variable tariffs + customs processing fees (DTA).

Best payment method: Credit/debit card (Visa, Mastercard) with meses sin intereses (interest-free installments) option. PayPal when available. OXXO Pay also works.

Key thing Mexican shoppers must know: Mexican customs is strict and inspects almost everything. The $1,000 USD limit includes shipping. Delivery times are LONGER than to USA or Europe. Many packages get stuck in customs 2-4 weeks. Plan with lots of advance time.

Bottom line: AliExpress works in Mexico but requires extreme patience. It’s ideal for niche items, bulk hobby supplies, or products where the price difference justifies waiting a month or more. For regular consumer goods, Mexican retailers are faster, more reliable, and often not much more expensive when you factor in total costs and risk.

What Usually Goes Wrong (And How to Fix It)

Let’s address the problems first, because that’s probably why you’re researching this. The Mexican experience has unique particularities.

1. Package Stuck in Customs for WEEKS

This is the #1 complaint from Mexican buyers. Your package arrives in Mexico, tracking shows “En proceso de aduana” (In customs processing) or “Retenido en CDMX” (Held in Mexico City), and then… nothing for 15-30 days.

What’s happening: Mexican customs (SAT) is verifying declared value, inspecting contents, calculating taxes, and processing a massive quantity of packages with limited resources. The process is slow and manual.

Fix:

• Always save your AliExpress order confirmation with exact price paid
• Keep PayPal/card receipts showing the transaction
• If stuck over 3 weeks, check the SAT website with your tracking number
• You might need to provide electronic invoice to customs directly
• Budget 2-3 EXTRA weeks in your delivery timeline just for Mexican customs
• In extreme cases (45+ days), consider the package might be lost

2. Unexpected Tax Charges from Correos de México

You ordered something for $800 USD, thinking you’re under the $1,000 USD limit. Then the mail carrier arrives and demands 600 MXN in taxes and duties.

What happened: The $1,000 USD limit is the total shipment value including shipping cost. An $800 USD item + $250 USD shipping = $1,050 USD, which triggers 16% IVA + possible tariffs + Customs Processing Fee (DTA) which can be 300-500 MXN.

Fix:

• ALWAYS add shipping cost to item price when calculating the limit
• Use Mexican import calculators before ordering
• Consider splitting orders to stay under $1,000 USD per shipment
• If Correos charges and you think it’s wrong, you can file complaint but process is slow
• Include potential taxes in your price comparison with Mercado Libre

3. Package Never Leaves China or Disappears

Tracking shows “Shipped” but no updates for 3-4 weeks, or tracking simply stops existing.

What’s happening: Seller created tracking label but never shipped, package got lost in transit, or it passed through multiple distribution centers without scans.

Fix:

• After 10 days without update, contact seller
• After 25 days without movement, open dispute
• Don’t wait the full 60 days of buyer protection
• Use multiple tracking sites (17track.net, Parcel Monitor)
• Keep in mind that tracking to Mexico is less reliable than to other countries

4. Seller Ships Wrong Item or Quality Is Terrible

You ordered phone cases, got cables. Or the item arrived but is total garbage compared to photos.

Fix:

• Open AliExpress dispute IMMEDIATELY (within 15 days of delivery)
• Upload clear photos/videos showing the problem
• DO NOT close the order or confirm receipt until you verify EVERYTHING
• AliExpress buyer protection covers this, but you NEED photo evidence
• Returning items to China from Mexico costs 400-800 MXN, so partial refunds are smarter
• Be persistent, many sellers try to wear you down so you don’t claim

5. Payment Repeatedly Declined

Your Mexican card keeps getting rejected on AliExpress, even when it has funds.

Common causes:

• Your bank flagged the transaction as international fraud
• You need to enable international online purchases with your bank
• Some Mexican debit cards have restrictions for international purchases
• Billing address doesn’t match your card exactly
• Monthly international purchase limits on your card

Fix:

• Call your bank and specifically authorize AliExpress/purchases from China
• Use credit card instead of debit for better protection
• Verify your card has international online purchases enabled
• Try PayPal as alternative (when available)
• Consider OXXO Pay if other methods fail
• Verify billing address matches EXACTLY with your statement

6. Extortion by Fake “Customs Agents”

You receive a call or message saying your package is in customs and you need to pay to a certain account or give personal information.

What’s happening: THIS IS FRAUD. Official Mexican customs does NOT call asking for payments to personal accounts.

Fix:

• NEVER give personal information over the phone
• NEVER pay to personal bank accounts
• Only pay when Correos de México delivers in person and gives official receipt
• Verify directly with SAT or Correos if you have doubts
• Report fraud attempts

Does AliExpress Deliver to Mexico?

Yes. Mexico is fully supported by AliExpress with no technical restrictions. You can access the platform in Spanish, see prices in Mexican pesos (MXN), and order from any seller who ships internationally.

The platform has a dedicated Spanish interface at es.aliexpress.com, and automatically detects Mexican location to show prices in MXN. Most Mexican shoppers use the main site and simply change language and currency.

Important clarification: “Ships to Mexico” doesn’t mean every individual seller ships here. When browsing, you need to verify that specific sellers ship to Mexico. Most do, but some exclude Mexico or Latin America from their shipping options. ALWAYS check the “Ships to: Mexico” dropdown on the product page before ordering.

The AliExpress mobile app is available in Spanish on both iOS and Android through the respective Mexican app stores. Desktop and mobile functionality is identical.

Delivery infrastructure in Mexico:

Most packages follow this route:

1. Leave China via China Post or AliExpress Standard Shipping
2. Air or sea freight (this takes 10-20 days)
3. Arrive at Mexican entry point (usually Mexico City, Monterrey, or Guadalajara)
4. Pass through SAT customs (this is where everything gets stuck: 7-30 days)
5. Transfer to Correos de México for final delivery (3-7 additional days)
6. Delivery to your address or pickup notice at Correos branch

Express options like DHL Express, FedEx, or UPS deliver more directly but still pass through customs (process is faster but they charge more for handling).

Reality of Mexican postal service:

Correos de México is… inconsistent. In some cities it works well. In others, it’s chaotic. Keep in mind:

• Pickup notices sometimes never arrive
• Packages can sit in branch for weeks without notifying you
• Domestic Mexican tracking is unreliable once Correos has the package
• In rural areas, delivery can be VERY slow or require picking up in nearest city

Special considerations by region:

Mexico City and Metropolitan Area:

• More package traffic = slower but more organized customs
• Better Correos infrastructure
• More pickup options
• Expectation: 25-35 days standard delivery

Monterrey, Guadalajara, Querétaro, Puebla:

• Good logistics infrastructure
• Relatively efficient customs
• Correos works decently
• Expectation: 25-40 days standard delivery

Northern States (US border):

• Some packages enter through United States first (sometimes faster)
• Options for border mailbox services as alternative
• Expectation: 20-35 days if entering through USA

Southern States and rural areas:

• SLOWER delivery
• Correos may require pickup at municipal headquarters
• Less infrastructure
• Expectation: 35-60 days, sometimes more

Yucatan Peninsula:

• More limited shipping options
• Longer times
• Expectation: 30-50 days

How to Create an AliExpress Account in Mexico

Account creation from Mexico takes about 3-5 minutes and requires no special documentation.

Step-by-step process:

1. Go to aliexpress.com or es.aliexpress.com
2. The site will automatically detect your location in Mexico
3. Click “Account” (top right) → “Register”
4. You have several registration options:
   • Email address
   • Google account
   • Facebook account
   • Apple ID
   • Mobile phone number

Email registration method (recommended):

• Enter your email address (Gmail, Outlook, Hotmail, whatever you use)
• Create a password (minimum 6 characters, mix of letters and numbers)
• Verify email with the code they send
• Add your Mexican mobile number (format: +52 followed by 10 digits)
• Verify mobile number with SMS code

Important for Mexican users:

• Your mobile number must be valid and active
• Correct format: +52 55 1234 5678 (Mexico City) or +52 81 1234 5678 (Monterrey), etc.
• DO NOT include the 044 or 045 that was used before
• If you have problems with SMS, use email registration first
• You can register without adding payment info first

Address setup:

You’ll add your Mexican shipping address during your first order. Correct format is CRITICAL for Correos to deliver:

Your Full Name

Street and Exterior Number, Interior Number (if applicable)

Colonia (Neighborhood)

Postal Code

City, State

Mexico

Phone: +52 [your 10-digit mobile]

Example:

Juan Pérez García

Avenida Insurgentes Sur 1234, Depto 5B

Colonia Del Valle

03100

Ciudad de México, CDMX

Mexico

Phone: +52 55 1234 5678

CRITICAL for delivery in Mexico:

• Include COLONIA (many foreigners don’t understand this, but in Mexico it’s ESSENTIAL)
• Correct Postal Code (5 digits)
• Active mobile number (Correos calls if there’s a problem)
• If you live in a gated community or compound, specify clearly
• If you need references, add them in “Address line 2”

Common registration problems:

“Phone number already in use”: Someone (possibly you previously) created an account with that number. Use “Forgot password” to recover it.

“Email verification not arriving”: Check spam folder. Some Mexican providers (Outlook, Hotmail) filter AliExpress emails aggressively.

“Can’t verify mobile number”:

• Verify format: +52 then 10 digits WITHOUT spaces or dashes
• Some virtual or app numbers don’t work
• Try with number from different carrier (Telcel, Movistar, AT&T)

Once registered, consider setting up two-factor authentication in Settings → Security. This adds extra protection, especially important in Mexico where fraud is more common.

AliExpress Login & Account Access from Mexico

Logging in from Mexico works the same as any other platform. No VPN needed, no geo-restrictions.

Standard login process:

1. Go to aliexpress.com
2. Click “Account” → “Sign in”
3. Enter email + password or use Google/Facebook/Apple login
4. If you enabled 2FA, enter verification code

Common issues Mexican users face:

“Security verification required”: AliExpress detected login from new device or location. You’ll need to verify via SMS to your Mexican mobile. This is normal security.

“Password not working”: Mexican keyboards can cause issues with special characters. Try typing your password in a text editor first, then copy-paste.

“Account locked due to suspicious activity”: Happens if you try logging in from multiple devices rapidly or if there was unauthorized access attempt. Contact AliExpress support. Response time: 24-48 hours typically.

Password recovery from Mexico:

1. Click “Forgot password?”
2. Enter your registered email
3. Check inbox (and spam) for reset link
4. Link expires in 24 hours
5. Create new password

Security tips for Mexican users:

Use a UNIQUE password for AliExpress (don’t reuse your Mercado Libre, PayPal, or bank password). Online fraud is more common in Mexico.

Enable 2FA even though it’s annoying. If someone accesses your account, they can place orders with your saved payment methods.

DO NOT save your credit/debit card permanently in AliExpress. Enter it fresh each time you order. Yes, less convenient, but MUCH safer.

Log out after ordering, especially on:

• Internet cafes
• Shared computers
• Work devices
• Phones you might lose

Be VERY careful with public WiFi in Mexico. If you’re going to shop on AliExpress, use your mobile data, not the café or shopping center WiFi.

Multiple devices: You can access your account simultaneously on phone, computer, tablet. No device limit. Everything syncs.

Payment Methods Available in Mexico

AliExpress accepts several payment methods for Mexican shoppers, but not all offer equal protection. The situation in Mexico has important particularities.

Available payment methods:

1. Credit Cards (Visa, Mastercard, American Express)

• MOST reliable method in Mexico
• Best buyer protection through chargeback
• MANY Mexican banks offer meses sin intereses (interest-free installments) on AliExpress
• Charges appear as “ALIEXPRESS” or “ALIBABA.COM” on statements
• Some banks (Banorte, BBVA, Santander) may flag first transaction as suspicious
• Works instantly

Meses Sin Intereses (MSI) in Mexico:

• 3, 6, 9, or 12 MSI available with many cards
• Depends on your bank and card type
• Appears as option at checkout if available
• EXCELLENT for large purchases (spreads payment)
• Read terms: some banks charge fee for MSI

2. Debit Cards (Visa Debit, Mastercard Debit)

• Works if your card is enabled for international online purchases
• Important: NOT all Mexican debit cards work
• Check with your bank if your card supports international transactions
• Chargeback rights more limited than credit
• Money leaves your account immediately

3. PayPal

• Available for some orders, not all (seller-dependent)
• When available, provides good buyer protection
• You can link Mexican cards or bank account to PayPal
• PayPal disputes handled in Spanish
• Currency conversion happens through PayPal (slightly worse rates)
• Shows as “PayPal – AliExpress” on statements
• Processing can take 1-2 days before seller ships

4. OXXO Pay

• Cash payment at OXXO stores
• Generate payment code on AliExpress
• You have 24-48 hours to pay at OXXO
• Order processes after payment confirmed
• NO chargeback protection (it’s cash)
• Only use this if you DON’T have a card
• Adds 2-3 days to processing time

5. Bank Transfer (SPEI)

• Rarely available
• No chargeback rights
• Only use if you COMPLETELY trust the seller
• Not recommended for first orders
• Money leaves immediately

What DOESN’T work:

• Mercado Pago (not accepted on AliExpress)
• Direct transfers between Mexican banks
• Cash on delivery
• Gift cards
• Cryptocurrency

Which payment method should Mexican shoppers use?

For best protection: Credit card first choice, PayPal second.

Why credit cards win:

• If something goes wrong, you can chargeback with your Mexican bank
• This works even if AliExpress dispute fails
• You have 90-120 days from transaction to chargeback (depends on bank)
• Meses sin intereses make large purchases more manageable
• Your Mexican bank fights for you under Visa/Mastercard rules

PayPal is good backup when available. PayPal buyer protection covers “item not received” and “significantly not as described.” Disputes in Spanish.

OXXO Pay: Only if you have NO other option. No chargeback protection. Once you pay at OXXO, that money is only recoverable through AliExpress dispute.

Avoid: Direct bank transfers. No protection whatsoever.

Payment currency: MXN or USD?

AliExpress shows prices in Mexican pesos (MXN) automatically if it detects location in Mexico. ALWAYS pay in MXN when possible.

If only USD is available:

• Your bank does conversion automatically
• Mexican bank conversion rates vary (generally 17-20 MXN per USD)
• Check the exchange rate your bank applies
• Some banks charge additional commission for international transaction (1-3%)

Bank fees in Mexico:

IMPORTANT: Many Mexican banks charge fees for international purchases:

• International transaction fee: 1-3% of amount
• Currency conversion fee: Variable
• IVA on the fee: additional 16%

Banks with LOWER fees for international purchases:

• BBVA México
• Citibanamex
• Santander México

Banks with HIGHER fees:

• Banorte (up to 3%)
• Scotiabank

Check with YOUR specific bank before buying.

Payment security for Mexican shoppers:

AliExpress uses standard SSL encryption. Your card details are transmitted securely. BUT, be VERY careful in Mexico:

• NEVER save your card permanently in AliExpress
• Enter your card fresh each time you order
• Use virtual card or low-limit card for international purchases
• Monitor your statement RELIGIOUSLY after purchasing
• Report unauthorized charges to your bank IMMEDIATELY

Card fraud is more common in Mexico. Be cautious.

Common payment failures and solutions:

“Payment declined” Most common cause: Your bank blocked the international transaction. Solution:

• Call your bank BEFORE trying to buy
• Specifically authorize purchases on AliExpress/China
• Some banks have app where you can enable this yourself
• Verify you have international online purchases enabled

“CVV verification failed”

• You entered wrong 3-digit code
• Check the code on back of your card
• Some Mexican cards have 4-digit CVV (American Express)

“Billing address doesn’t match”

• Your address must match EXACTLY with your bank statement
• Use exactly the same abbreviation your bank uses
• Example: If your bank says “CDMX,” don’t put “Ciudad de México”

“International purchase limit exceeded”

• Many Mexican cards have monthly limit for international purchases
• Call your bank to temporarily increase limit
• Or wait for next billing cycle

“Payment processing error”

• Usually AliExpress system issue
• Wait 30-60 minutes and try again
• If persists, try different payment method
• Verify your internet connection is stable

Shipping & Delivery to Mexico

Shipping to Mexico from AliExpress works but is SLOW and unpredictable. Understand the methods, realistic times, and how packages move through the Mexican system.

Available shipping methods to Mexico:

1. AliExpress Standard Shipping

• Cost: Free or 50-150 MXN
• Time: 25-45 days realistically (sellers say 15-25, IGNORE that)
• Tracking: Yes, but updates very slowly
• Process: China Post → flight/ship to Mexico → customs (THIS is where it gets stuck) → Correos de México
• Best for: NON-urgent items where you can wait 6+ weeks

2. AliExpress Saver Shipping (Cainiao)

• Cost: Free on many items
• Time: 30-60 days (VERY slow)
• Tracking: Basic, often stops updating
• Process: Slow sea freight, then standard delivery
• Best for: VERY cheap items where timing doesn’t matter AT ALL
• Warning: This method is EXTREMELY slow to Mexico

3. Express Shipping (DHL, FedEx, UPS)

• Cost: 300-1,200 MXN depending on size/weight
• Time: 10-20 days realistically (sellers say 3-7, rarely true for Mexico)
• Tracking: Excellent, real-time updates
• Process: Direct air freight, courier handles customs
• Best for: Urgent items or high-value orders
• NOTE: Couriers charge their own customs handling fees (expensive)

4. Seller’s Shipping Method

• Completely variable
• Check reviews from MEXICAN buyers for that seller
• Can be fast or terribly slow
• Some sellers use dedicated logistics lines to Mexico (better)

CRITICAL reality check for Mexican buyers:

Those “5-7 day shipping” promises? They’re LIES for Mexico. That time is only after it leaves the warehouse, and does NOT include:

• 2-5 days order processing
• 1-3 days Chinese export customs
• 10-20 days international transit
• 7-30 days MEXICAN customs (the giant bottleneck)
• 3-7 days Correos de México final delivery

REAL time expectations for Mexico:

• Standard shipping: Expect 35-50 days, MINIMUM
• Express shipping: Expect 15-25 days
• During peak season (Buen Fin, Christmas): Add 2-3 MORE weeks
• If ordering for specific date, order 2+ MONTHS in advance

Reality of “free” shipping:

“Free shipping” means SLOWEST possible method. Sellers can offer free shipping because they use sea freight that takes 30-40 days just to cross the Pacific. If timing matters AT ALL, pay for express.

Tracking to Mexico:

Each method gives tracking numbers, but quality varies DRAMATICALLY.

Your package:

• Starts with Chinese tracking number (LY, LZ, LP, RB, etc.)
• Track on AliExpress, but ALSO use 17track.net (MUCH better)
• Once in Mexico, SOMETIMES gets new Correos de México number
• Correos de México tracking is… unreliable at best

Common tracking statuses explained:

“Shipment information received” – Seller created label, has NOT shipped. Wait 3-5 days.

“Accepted by airline” – Package going to Mexico by air. Good progress.

“Dispatched from country of origin” – Left China, on the way.

“Arrival at destination country” – Landed in Mexico. NOW the customs wait begins.

“En proceso de aduana” or “Retenido en aduana” (In customs processing/Held in customs) – It’s at SAT (Mexican customs). CAN TAKE 7-30 DAYS. This is the most frustrating status.

“Liberado de aduana” (Released from customs) – Good news! Passed customs, going to Correos.

“En tránsito nacional” (In domestic transit) – Correos de México has it, going to your city.

“En reparto” (Out for delivery) – Leaving today or tomorrow (in theory).

“Entregado” (Delivered) – Arrived (ideally).

Address format requirements for Mexico:

Correct format is CRITICAL. Correos de México loses packages with badly written addresses.

Full Name

Street and Exterior Number, Interior Number (if applicable)

Colonia (Neighborhood)

Postal Code (5 digits)

City, State

Mexico

Phone: +52 [10 digits]

Example Mexico City:

María González López

Avenida Revolución 1500, Depto 12B

Colonia San Ángel

01000

Ciudad de México, CDMX

Mexico

Phone: +52 55 1234 5678

Example Monterrey:

Carlos Ramírez Silva

Calle Hidalgo 234

Colonia Centro

64000

Monterrey, Nuevo León

Mexico

Phone: +52 81 8765 4321

CRITICAL elements:

• Colonia is MANDATORY (without this, package gets lost)
• Correct 5-digit Postal Code
• ACTIVE mobile number (Correos calls if there’s a problem)
• If you live in gated community or compound: SPECIFY IT
• If you need references (next to X, across from Y): Add them

Delivery in specific zones:

Gated communities/Residential compounds:

• Add name of development
• Specify if package can be left at security booth
• Give mobile number to security too

Apartment buildings:

• Specify apartment number CLEARLY
• Some buildings require going down to pick up
• Correos doesn’t always go up to apartments

Rural areas:

• Delivery may require picking up at municipal headquarters
• MUCH longer times
• Verify seller ships to your specific postal code

PO Boxes:

• Most sellers do NOT ship to PO boxes
• Check before ordering
• Better use physical address

Package security concerns in Mexico:

Insecurity is real. Take precautions:

• DON’T ship to obviously high-value addresses (very luxurious neighborhoods can attract attention)
• If ordering something expensive, consider pickup point or shipping to work
• In high-insecurity areas, some packages disappear
• Correos sometimes leaves packages without verifying identity (theft risk)
• If you live in unsafe area, use address of family member in safer area

Alternative delivery options:

Border mailbox services (if you live in north):

• Services like Shipito, USA2Me, etc.
• Ship to address in USA, pick up at border
• Faster than direct shipping to Mexico
• Pay for mailbox + border crossing
• Avoid Mexican customs (technically declare at crossing)

Pickup points:

• Some cities have package pickup points
• Safer than home delivery
• Check if your city has service

AliExpress Tracking & Delivery Timeline to Mexico

Understanding how tracking works for Mexico helps manage expectations and know when to worry versus when to wait (a lot).

The complete journey of your package to Mexico:

Days 1-5: Order Processing

• Seller confirms and prepares item
• Status: “Order processing” or “Awaiting shipment”
• What to do: Nothing yet, relax

Days 6-8: Chinese Export Customs

• Package leaves warehouse, passes Chinese customs
• Status: “Accepted by carrier”
• May have no updates 4-5 days (normal)

Days 9-25: International Transit

• Flying or sailing to Mexico
• Status: “Airline departure” → “In transit to destination country”
• Sparse updates this phase
• Sea shipping takes MORE (up to 35 days)

Days 26-50: Mexican Customs (THE BLACK HOLE)

• Package arrives in Mexico, enters SAT processing
• Status: “En proceso de aduana” or “Retenido” or sometimes NO update
• THIS is where ALL Mexicans despair
• Can take 7-30 days depending on:
  • Volume of packages in customs
  • If they need to verify value
  • If you get random inspection
  • Luck
• If value exceeds $1,000 USD, you’ll receive tax payment notification

Days 51-55: Correos de México Final Delivery

• Customs releases to Correos
• Status: “Liberado de aduana” → “En tránsito nacional” → “En reparto”
• Arrives in 3-7 days once Correos has it
• You MIGHT receive call or SMS from Correos (or not)

REALISTIC total time:

• Standard shipping: 35-60 days
• Express shipping: 15-30 days
• That’s door-to-door, NOT “shipping time” sellers advertise

When tracking numbers actually update:

Chinese portion: Every 2-3 days International transit: Can go silent for weeks Mexican customs: Often ZERO updates for 2-4 weeks Correos de México: Erratic, sometimes updates, sometimes doesn’t

How to track effectively from Mexico:

1. Use MULTIPLE tracking sites:
   
   • AliExpress order page (basic)
   • 17track.net (MUCH better, MORE detailed)
   • Correos de México (once it enters Mexico)
   • Parcel Monitor (also good)
   • Aftership.com (consolidates sources)
2. Look for Mexican tracking number: Sometimes (NOT always) gets new number for Correos network. Check on 17track if additional number appears.
   
3. Check directly with SAT: If stuck in “En proceso de aduana” over 20 days, try checking on:
   
   • SAT portal
   • Correos tracking system
   • Sometimes they show more info

When to worry vs when to wait:

DON’T worry if:

• No update 4-5 days during Chinese customs
• Tracking says “En proceso de aduana” up to 15 days
• Says “In transit” for a week
• Still within promised timeline + 2 weeks

Start checking if:

• No update 10+ days after “Airline departure”
• Stuck in customs over 25 days
• No movement 15+ days ANYWHERE
• Past promised date by 3+ weeks

When to take ACTION:

• 50+ days from order with no delivery
• Tracking shows “Returned to sender”
• Tracking shows “Delivery failed” but you were home
• Seller promised 20 days, it’s now day 45

What to do if package is delayed:

Step 1: Contact seller (Days 35-45)

• Message through AliExpress chat
• Ask for explanation and updated timeline
• Get them to check their end of tracking
• Many sellers offer small compensation or extend protection

Step 2: Open dispute (Day 50+)

• If delivery timeline in order passed
• If tracking shows no movement 20+ days
• File for “Product not received”
• Upload tracking screenshot showing delay
• AliExpress generally supports buyers if tracking shows stuck

Step 3: Bank chargeback (if dispute fails)

• If you paid with credit card
• Contact your Mexican bank
• File chargeback claim under “product not received”
• Provide tracking evidence and AliExpress dispute outcome
• Mexican banks DO support this (though process is slow)

Special case: Package stuck in Mexican Customs:

If customs is holding your package and requesting information:

1. Check email/SMS for SAT notification
2. Look on SAT portal with your tracking number
3. They might request:
   • Purchase invoice (AliExpress screenshot)
   • Payment proof (statement or PayPal)
   • Detailed description of contents
   • Sometimes, copy of ID
4. Send documents by email to customs office
5. Usually releases in 5-10 days after providing info

Lost package cases:

Tracking says “delivered” but you DIDN’T receive it:

• Check with neighbors and family
• Check with security if you live in compound
• Contact Correos with tracking number
• Request investigation (SLOW process in Mexico)
• File AliExpress dispute with “not received” + tracking proof
• If Correos confirms delivery to wrong address, they investigate (takes weeks)

Package never arrives, tracking stops:

• Wait 60 days minimum from order
• Open AliExpress dispute for “product not received”
• Upload tracking screenshot showing last update
• Buyer protection covers this
• Full refund in most cases
• Be patient, process takes 2-3 weeks

Customs and Import Taxes in Mexico

This is the MOST important and MOST confusing topic for Mexican buyers. Mexican customs is strict, slow, and the process can be frustrating. Let’s break down EXACTLY how it works.

The $1,000 USD threshold rule:

Mexico has a $1,000 USD limit for personal imports without tariffs. This is what it REALLY means:

Orders of $1,000 USD or less (total value including shipping):

• You pay 16% IVA (VAT) on total value
• NO additional customs tariffs
• Customs Processing Fee (DTA – Derecho de Trámite Aduanero) may apply: approximately 300-500 MXN
• Correos charges these taxes upon delivery

Orders over $1,000 USD:

• You pay 16% IVA on total value
• PLUS customs tariffs (percentage varies by product type: 5%-35%)
• PLUS Customs Processing Fee (DTA): 300-600 MXN
• PLUS possible countervailing duties on certain products
• These are charged upon delivery or Correos leaves notice to pick up and pay

CRITICAL clarification:

The $1,000 USD limit is the TOTAL shipment value: item price + shipping cost. MANY Mexicans think it’s just the item price. WRONG.

Example:

• Item costs $850 USD
• Shipping costs $180 USD
• Total = $1,030 USD
• This EXCEEDS $1,000 USD, you’ll pay IVA + tariffs + DTA

How taxes work in practice:

Unlike Europe, Mexico does NOT have automatic IVA collection system at AliExpress checkout (yet). The process is:

1. You buy on AliExpress without paying taxes
2. Package arrives in Mexico
3. Customs (SAT) reviews and calculates taxes
4. Correos de México delivers and charges taxes at that moment
5. Or Correos leaves notice to pick up at branch and pay there

Common problems with Mexican customs:

1. Excessive or incorrect tax charges

Happens when:

• Customs miscalculates value
• They use unfavorable exchange rate
• Apply incorrect tariff for product category
• Add charges that shouldn’t apply

What to do:

• Keep your AliExpress purchase proof
• Keep payment proof
• If charge seems excessive, you can file claim with SAT
• BUT: Claim process is SLOW (months) and complicated
• Sometimes it’s easier to just pay
• For large purchases, consider hiring customs broker

2. Package held requesting documentation

Customs suspects value or contents and requests:

• Original invoice (AliExpress screenshot)
• Payment proof (statement/PayPal)
• Detailed product description
• Sometimes copy of official ID
• Tariff classification

Solution:

• Check if you received SAT notification (email, SMS, or letter)
• Enter SAT portal with your tracking number
• Upload requested documents
• You can also go to customs office in person (faster)
• Normally releases in 5-15 days after submitting docs

3. Seller declared VERY low value

Many Chinese sellers declare false values on customs forms ($5 USD for $50 USD item). This is customs fraud.

Risk in Mexico:

• If customs detects undervaluation, they calculate on REAL value
• Add fines (can be HIGH: 70%-150% of evaded tax)
• Can CONFISCATE the package
• YOU are legally responsible

Your responsibility:

• You’re supposed to ensure correct declaration
• In practice, you don’t control what seller writes
• If you get caught, you can face fine

Reality:

• Many packages pass without inspection
• Some are randomly inspected and fined
• It’s Russian roulette
• For purchases under $1,000 USD, risk is lower
• For purchases over $1,000 USD, risk is HIGH

How tariffs are calculated (for orders over $1,000 USD):

Tariff rate depends on tariff classification (product classification):

Common categories:

• Electronics: 0%-15%
• Clothing/textiles: 15%-35%
• Shoes: 20%-35%
• Toys: 0%-20%
• Home goods: 10%-20%
• Tools: 5%-15%

Then 16% IVA is calculated on (product value + shipping + tariff).

Example calculation for $1,200 USD electronics order:

Item: $1,100 USD Shipping: $100 USD Total declared value: $1,200 USD

Conversion to MXN (assume 18 MXN/USD): 21,600 MXN

Tariff (assume 10%): 21,600 × 10% = 2,160 MXN Subtotal: 23,760 MXN IVA: 23,760 × 16% = 3,802 MXN DTA: 450 MXN Total to pay: 6,412 MXN

Your $1,200 USD order (21,600 MXN) costs you 28,012 MXN total.

How to estimate total cost before buying:

There is NO simple official calculator in Mexico (there should be, but there isn’t).

Manual process:

1. Add item price + shipping in USD
2. Convert to MXN (use current exchange rate + 5%)
3. If under $1,000 USD:
   • Calculate 16% IVA
   • Add ~400 MXN DTA
4. If over $1,000 USD:
   • Estimate tariff by category (search tariff classification)
   • Calculate 16% IVA on (value + tariff)
   • Add DTA 500 MXN

Do this BEFORE ordering. You might discover it’s NOT cheaper than buying on Mercado Libre.

When taxes are charged:

Correos de México charges upon delivery:

• Mail carrier arrives with package
• Presents tax liquidation
• You pay in cash or card (if they have terminal)
• They give you official receipt
• No payment = no package

Or:

• Correos leaves notice on your door
• You go to Correos branch
• Pay taxes there
• Pick up package

Customs clearance time:

Average: 10-20 days Normal range: 7-30 days Worst case: 40-60 days (if they request documentation or there’s backlog)

During this time tracking shows “En proceso de aduana” without changes.

Prohibited and restricted items in Mexico:

You CANNOT import:

• Weapons and weapon parts
• Counterfeit or pirated products
• Certain medications without COFEPRIS permit
• Products violating Mexican norms (NOM)
• Child pornography
• Endangered species

Restricted (require permits):

• Medications and supplements (COFEPRIS permit)
• Veterinary products
• Some chemicals
• Medical devices
• Drones (need registration)
• Radios/transmitters

If customs confiscates prohibited item:

• You receive notification but NO refund from customs
• Must open AliExpress dispute
• Use confiscation evidence for dispute

Tips to minimize customs problems:

1. Keep orders under $1,000 USD (includes shipping)

• Split large purchases into multiple shipments
• Stay under limit to avoid tariffs
• Order on separate dates (not all same day)

2. Save ALL documentation:

• Order confirmation screenshot
• Payment receipt
• Tracking number
• Communication with seller
• Tax liquidation when you pay

3. Use express shipping for valuable purchases:

• DHL/FedEx/UPS handle customs clearance
• Faster than Correos
• They bill you for taxes after delivery
• Charge handling fee (expensive but efficient)

4. For purchases over $1,000 USD, consider customs broker:

• They charge 1,500-3,000 MXN
• Ensure correct classification
• Avoid fines for errors
• Speed up process
• Worth it for purchases $3,000+ USD

5. Compare final price vs local options:

• That $800 USD item on AliExpress is NOT cheaper than 18,000 MXN version on Mercado Libre if you pay 4,000 MXN in taxes + wait 2 months
• Do the COMPLETE math before ordering

Is it legal to ask sellers to declare low value?

NO. It’s customs fraud. You’re committing tax crime.

Reality in Mexico:

• Many packages pass without inspection
• Some are randomly inspected
• If they catch you, fine can be 70%-150% of evaded tax
• You can have problems with SAT
• DON’T do this with large purchases

Safer approach:

• Keep orders under $1,000 USD
• Let seller declare whatever they want
• If they charge you taxes, pay them
• For large purchases, declare correctly

AliExpress Buyer Protection for Mexican Shoppers

AliExpress buyer protection works in Mexico, but understanding the system and Mexican consumer rights context is important.

How buyer protection works from Mexico:

Every AliExpress order includes automatic buyer protection covering two scenarios:

• Product not received
• Product significantly not as described

Protection period: Usually 60-90 days from order date (shown on your order page). Some sellers extend this if shipping is slow.

Opening a dispute from Mexico:

You can open disputes in Spanish through the AliExpress interface. The process:

1. Go to your order in “My Orders”
2. Wait until after estimated delivery date passed (you can’t dispute before this)
3. Click “Open Dispute”
4. Select reason: “Product not received” or “Product not as described”
5. Upload evidence (photos, videos, screenshots)
6. Propose solution: Full refund, partial refund, or return for refund
7. Seller has 5 days to respond
8. If no agreement, AliExpress steps in to mediate

Evidence requirements:

For “not as described” disputes, you need clear evidence:

• Photos showing actual item vs listing photos
• Videos demonstrating defects or problems
• Close-ups of quality issues
• Size comparisons if sizing is wrong
• Screenshots of listing description vs what arrived

Blurry photos or vague complaints usually fail. Be thorough.

Refund methods to Mexico:

Refunds go back to your original payment method:

• Credit/debit card: 5-10 business days after dispute closes
• PayPal: 3-5 days
• OXXO Pay: Cannot refund to cash, usually refunded to AliExpress wallet for future purchases

Money appears in same currency you paid (usually MXN).

Resolution timelines:

Fastest: Seller agrees immediately (1-2 days) Average: Negotiation with seller (5-10 days) Slowest: AliExpress mediation required (15-20 days)

Common dispute outcomes for Mexican buyers:

Product not received:

• If tracking shows no delivery: Full refund in 85%+ of cases
• If tracking shows “delivered” but you didn’t receive: Harder to prove, maybe 50% success rate (lower in Mexico due to Correos unreliability)
• If package stuck in customs over 60 days: Usually full refund

Product not as described:

• Clear quality defect with photo evidence: 75% success rate, usually partial to full refund
• Wrong item sent: 90% success rate, full refund
• Size/fit issues (clothing): 45% success rate, often partial refund
• Color slightly different than photo: 25% success rate, maybe partial refund

Partial vs full refunds:

Sellers often propose partial refunds to avoid returns. The math:

• Minor defect: 10-20% partial refund
• Significant quality issue: 30-50% partial refund
• Wrong item but usable: 40-60% partial refund
• Completely unusable: Full refund

Accept partial refunds when shipping item back to China would cost 400-800 MXN. Often smarter to keep item and take 200-400 MXN refund than spend 600 MXN shipping back.

When disputes fail:

If AliExpress dispute resolution doesn’t satisfy you, you have additional options as a Mexican consumer:

Chargeback through your bank: If you paid by credit card, you can dispute the charge with your Mexican bank under Visa/Mastercard chargeback rules.

Timeframe: Must initiate within 90-120 days of transaction (depends on bank) Success rate: Moderate if you have clear evidence and attempted AliExpress dispute first Note: Mexican banks are less experienced with international e-commerce chargebacks than US/European banks, but they do support it

PayPal disputes: If you paid via PayPal, open a PayPal dispute separately from AliExpress. PayPal has their own buyer protection.

PROFECO (Procuraduría Federal del Consumidor): You can file complaint with PROFECO for international purchases, but:

• They have limited jurisdiction over Chinese sellers
• Process is very slow for cross-border cases
• Enforcement is practically impossible
• Better to exhaust AliExpress and bank options first

Realistic expectations:

Mexican consumer protection laws (Ley Federal de Protección al Consumidor) technically apply to purchases by Mexican consumers, including from Chinese sellers. Practically, enforcing these rights internationally is very difficult.

AliExpress buyer protection is your primary recourse. It works reasonably well for clear-cut cases. For borderline situations, Mexican consumers have very limited enforcement leverage.

Set expectations accordingly. You’re buying from China, not Mercado Libre. Protection exists but resolution takes longer and outcomes are less certain than domestic purchases.

AliExpress Returns & Refunds from Mexico

Returning items to China from Mexico is expensive, slow, and logistically complicated. Understanding the reality helps you make smarter decisions.

The hard truth about returns:

Shipping items back to China from Mexico costs:

• Small item (under 500g): 400-600 MXN via Correos
• Medium item (500g-2kg): 600-900 MXN
• Large item (2-5kg): 900-1,500 MXN
• Tracking + insurance: Add 150-250 MXN

Transit time: 4-8 weeks typically (yes, it’s that slow)

For a 300 MXN item, spending 700 MXN to ship it back makes no financial sense.

When returns are required:

Most AliExpress disputes don’t require returns. Sellers agree to refunds without return in these scenarios:

• Item value under 500 MXN
• Return shipping cost exceeds item value
• Item is defective (seller’s fault)
• Wrong item sent

Sellers request returns for:

• Expensive items (1,000+ MXN)
• “Changed my mind” situations
• Items in perfect condition but buyer claims defect

How return process works from Mexico:

If seller agrees to refund with return:

1. Seller provides return address (usually in China, sometimes European warehouse)
2. You ship item back using Correos, DHL, or similar
3. You pay return shipping (unless seller agrees to cover it, extremely rare)
4. You must get tracking number
5. Upload tracking to dispute
6. Seller confirms receipt (can take 6-10 weeks from Mexico)
7. Refund processed after confirmation

Return address locations:

Most return addresses are in China (Guangdong, Zhejiang provinces). Very few sellers have return centers in Mexico or Latin America. Some larger sellers have European return centers (Poland, Czech Republic, Netherlands).

China returns: 4-8 weeks transit, 600-1,200 MXN cost European returns: 3-4 weeks transit, 500-800 MXN cost (if available)

Always check return address before agreeing. If it’s China and item is cheap, negotiate for refund without return instead.

Free return eligibility:

AliExpress does NOT offer free returns for Mexican buyers like Amazon does. Some individual sellers offer “free return” badges, but read carefully:

• “Free return” almost never applies to Mexico
• Usually only for sellers with warehouses in buyer’s country
• Mexico is excluded from most free return programs
• Don’t count on it

Refund processing times to Mexico:

After dispute closes in your favor:

• Credit card: 7-15 business days
• Debit card: 7-15 business days
• PayPal: 3-7 days
• OXXO Pay: Refunded to AliExpress wallet, cannot refund to cash

Refund appears as credit on your original statement, usually in MXN.

Alternative resolution options:

When return shipping is expensive, negotiate these instead:

Keep item + partial refund: “The item has defects but I can use it. I accept 200 MXN partial refund.” Success rate: 65-75% for reasonable requests

Keep item + coupon: Seller offers discount coupon for future order instead of money refund. Only accept if you plan to order from that seller again (usually not worth it).

Discard item + full refund: For completely unusable items where return cost is prohibitive. “Item is defective and return shipping is 700 MXN for 300 MXN item. I request full refund and will discard.” Success rate: 50% if evidence is strong

Mexican consumer right of withdrawal:

Mexico has consumer protection laws including certain rights for online purchases. Does this apply to AliExpress?

Legally, Mexican consumer protection applies to purchases by Mexican consumers. Practically, enforcing it with Chinese sellers through PROFECO is nearly impossible.

AliExpress is not a Mexican company. Sellers are not registered in Mexico. There’s no practical way to force compliance with Mexican consumer protection laws beyond AliExpress’s own policies.

Smart return strategy for Mexican buyers:

1. Before ordering: Only order items you’re fairly certain you’ll keep. Returns from Mexico are too expensive and slow for impulse purchases.
   
2. Check items immediately upon delivery: You have limited time to open disputes (usually 15 days after delivery confirmation).
   
3. Document EVERYTHING: Photos and videos of packaging, item condition, defects. This evidence determines dispute outcome.
   
4. Calculate return cost vs item value: If return shipping exceeds 60% of item value, negotiate partial refund instead.
   
5. For expensive items: Consider paying for insurance on return shipment if you must return. Protects 1,000+ MXN items.
   
6. Track everything: Never ship back without tracking. “Seller didn’t receive return” is very common problem from Mexico.
   

When returns make financial sense:

Returns are worth it when:

• Item value over 1,500 MXN
• Item is completely wrong (not what you ordered at all)
• Seller has Latin American or European return address (very rare)
• Seller agrees to cover return shipping cost (extremely rare)

Returns are NOT worth it when:

• Item under 800 MXN
• Return address is China
• Defect is minor and partial refund offered
• You’d spend more on return than refund amount

Best Product Categories to Buy from AliExpress in Mexico

Not everything on AliExpress makes sense for Mexican buyers. Some categories offer huge value, others are better bought locally.

Categories where AliExpress wins:

1. Hobby and craft supplies

• Miniature figures and model parts
• Craft supplies (bulk beads, findings, ribbons)
• Painting supplies (brushes, palettes)
• DIY electronics components
• Arduino/Raspberry Pi accessories

Why it works: These items cost 5-15x more at Mexican hobby shops. Quality adequate for hobby use. Bulk quantities make waiting worthwhile.

Example: 100 LED diodes for 60 MXN vs 600 MXN at local electronics shop Watch out for: None really, this is AliExpress’s sweet spot

2. Phone accessories and cables

• Phone cases
• Screen protectors
• Charging cables
• Pop sockets, stands, holders
• Portable chargers

Why it works: 50-150 MXN on AliExpress vs 300-800 MXN in Mexican shops for identical items. Quality is surprisingly decent for non-critical accessories.

Example: 3-pack USB-C cables 80 MXN vs 450 MXN at Mixup/iShop Watch out for: Fast charging cables (cheap ones can damage phones)

3. Home organization and storage

• Drawer organizers
• Cable management
• Small storage containers
• Closet organizers
• Kitchen gadgets

Why it works: 60-70% cheaper than local stores for similar quality. Weight is low so shipping isn’t expensive.

Example: Kitchen drawer organizer set 120 MXN vs 400 MXN at Walmart Watch out for: Exact dimensions (measure your spaces carefully)

4. Replacement parts

• Vacuum cleaner filters
• Appliance accessories
• Tool attachments
• Furniture hardware
• Car accessories (non-safety)

Why it works: OEM replacement parts in Mexico are absurdly expensive. Generic AliExpress versions cost 70-80% less and work fine.

Example: Generic vacuum filter 80 MXN vs 450 MXN for genuine at Liverpool Watch out for: Compatibility (double-check model numbers)

5. Bulk basics for side hustles

• Jewelry-making supplies in bulk
• Packaging materials
• Labels and stickers
• Small goods for resale (tianguis, mercados)
• Party supplies in bulk

Why it works: Buying 100+ units brings per-unit cost down to a few pesos. Ideal for small vendors or market sellers.

Example: 200 small gift boxes 250 MXN vs 1,200 MXN at Papelerías del Centro Watch out for: MOQ (minimum order quantity) might be higher than you need

6. Niche items not available in Mexico

• Specific tool adapters
• Regional product variations
• Discontinued item replacements
• Unusual sizing options
• Specialized hobby items

Why it works: Some things just aren’t sold in Mexican market. AliExpress gives access to global product range.

Example: Left-handed kitchen scissors in specific size/color Watch out for: Returns are impractical if item doesn’t work for your use case

7. Seasonal decorations

• Christmas lights and ornaments
• Party decorations (piñatas are cheaper local, but themed decorations from AliExpress)
• Seasonal home decor
• Halloween costumes and accessories

Why it works: Bought months before needed, so delivery time doesn’t matter. Massive price difference vs Mexican party stores.

Example: 10m LED string lights 100 MXN vs 400 MXN at Suburbia Watch out for: Electrical safety (buy from reputable sellers with good reviews)

8. Tools and hardware (non-critical)

• Screwdriver sets
• Measuring tools
• Organizational hardware
• Hand tools
• Workshop accessories

Why it works: Basic tools are 3-5x cheaper than Truper or Home Depot prices.

Example: 32-piece screwdriver set 200 MXN vs 700 MXN at Home Depot Watch out for: Quality on very cheap tools can be poor, read reviews

Categories to avoid (buy locally instead):

1. Electronics (phones, tablets, laptops)

Why skip: Warranty issues, potential customs problems, no Mexican support, voltage/frequency differences, counterfeit risk, repair impossibility.

Mexico has: Liverpool, Palacio de Hierro, Elektra, Coppel with meses sin intereses, Mexican warranty, easy returns Price difference: Not enough to justify risks (maybe 10-20% cheaper before taxes)

2. Clothing and shoes

Why skip: Sizing is COMPLETELY different (Asian sizing runs 2-3 sizes smaller), quality unpredictable, colors often wrong, return shipping costs more than item, fit issues extremely common.

Mexico has: Zara, C&A, Coppel, Suburbia, Shein (faster to Mexico), with easy returns and MSI Price difference: Seems huge until you factor in returns and fit failures

Exception: If you know exact seller, have ordered before, and sizing worked. Even then, very risky.

3. Branded items

Why skip: 98% chance they’re counterfeit. Nike, Adidas, Apple, Samsung, etc. on AliExpress are fake. Quality is terrible, might be seized by customs, supports organized crime.

Mexico has: Legitimate authorized retailers with real products and MSI options Price difference: Real vs fake isn’t a price comparison

4. Furniture

Why skip: Shipping costs destroy any savings. Quality is often poor. Assembly instructions in broken Spanish. Damage risk. Return shipping impossible from Mexico.

Mexico has: Muebles Dico, Famsa, Liverpool, local carpenters Price difference: After shipping and import taxes, often more expensive on AliExpress

Exception: Very small lightweight items like desk organizers (those are fine)

5. Skincare and cosmetics

Why skip: Unknown ingredients, no COFEPRIS approval, potential skin reactions, counterfeit risk, health hazard potential, customs might seize.

Mexico has: Sephora, MAC, local farmacias, tianguis beauty vendors Price difference: Not worth health risks

6. Food and supplements

Why skip: Customs restrictions very strict, health safety concerns, expiration dates unclear, no COFEPRIS approval, almost always seized at border.

Mexico has: Every supermarket, farmacias, GNC Price difference: Can’t import most of this legally anyway

7. Batteries and power banks

Why skip: Air shipping restrictions (can’t fly lithium batteries easily), capacity often mislabeled (20,000mAh is really 5,000mAh), fire risk with cheap batteries, customs issues.

Mexico has: Any electronics store with certified safe batteries Price difference: Small, not worth safety risk and customs problems

8. Automotive parts (safety-critical)

Why skip: Brake parts, suspension, safety equipment might not meet Mexican standards. Liability issues if failure causes accident. No verification centers accept them.

Mexico has: Autozone, Refaccionarias, legitimate parts dealers Price difference: Not worth legal/safety risk

Exception: Non-safety parts like floor mats, cleaning supplies, interior accessories (those are fine)

9. Appliances (large)

Why skip: Voltage differences (China is 220V, Mexico is 127V), warranty impossibility, repair parts unavailable, shipping costs massive, customs fees huge.

Mexico has: Elektra, Coppel, Liverpool with MSI and guarantees Price difference: After shipping, taxes, and voltage adapter, more expensive from AliExpress

Finding Trusted AliExpress Sellers Who Ship Reliably to Mexico

Not all sellers are equal. Finding reliable sellers who actually understand Mexican logistics improves your experience dramatically.

Key indicators of trustworthy sellers for Mexico:

1. Seller rating and years in business

• Look for 96%+ positive feedback (higher bar for Mexico)
• Prefer sellers operating 4+ years
• Check total number of transactions (higher = more reliable)
• Top brand or Top brand+ badge is good sign
• Diamond or Crown seller badges indicate established seller

2. Mexican buyer reviews

• Filter reviews by “Mexico” in location
• Read what Mexican buyers say about delivery times
• Check if customs issues mentioned frequently
• Look at Mexican buyer photos (more realistic than listing photos)
• Pay attention to complaints about package condition

3. Shipping to Mexico track record

• Many reviews specifically mention Mexico = seller knows Mexican logistics
• Reviews from CDMX, Monterrey, Guadalajara, Puebla = they ship here regularly
• If no Mexican reviews in recent 3 months, seller might not ship to Mexico often
• Check if reviews mention “stuck in customs” frequently

4. Response rate and time

• Check seller’s “Communication” score
• 92%+ response rate within 24 hours is good for Mexico
• Message seller with question before ordering (tests responsiveness)
• Sellers who respond quickly in Spanish (even if broken) usually handle issues better
• Avoid sellers with less than 85% response rate

5. Dispute rate

• Lower dispute rate = fewer problems
• Under 0.8% is excellent
• Over 2% is concerning for Mexican context
• Check if disputes were resolved in buyer favor
• High dispute rate often means quality or shipping problems

How to verify shipping to Mexico before ordering:

Don’t assume. ALWAYS verify, especially with Mexico:

1. Check the shipping details on product page
   
   • Look for “Ships to: Mexico” confirmation
   • Check estimated delivery date (add 2 weeks to whatever they say)
   • Verify shipping method available for Mexico
   • Check if “Free shipping to Mexico” is actually free or has hidden fees
2. Message seller directly (in Spanish or English): “Hola, estoy en Ciudad de México, México. ¿Pueden confirmar que este artículo se envía a México y el tiempo de entrega realista? Gracias.”
   
   Or in English: “Hello, I am in Mexico City, Mexico. Can you confirm this item ships to Mexico and realistic delivery time? Thank you.”
   
   • Screenshot their response
   • Use this in dispute if they lied
3. Check recent reviews from Mexican buyers
   
   • Sort by “Most Recent”
   • Filter by “Mexico”
   • Look for reviews from past 2 months (recent = current shipping practices)
   • Pay attention to actual delivery times mentioned
4. Look at seller’s shipping countries list
   
   • Some sellers list all countries they ship to
   • Mexico should be explicitly listed
   • If it says “Worldwide” but Mexican reviews show issues, be cautious

Communication with sellers (timezone and language considerations):

Chinese sellers operate on China Standard Time (CST = Mexico City time + 14 hours). When it’s 10am in CDMX, it’s midnight in Shanghai.

Best times to message for quick response:

• 8pm-midnight Mexico time = 10am-2pm China time (their business hours)
• Expect 12-36 hour response delay (longer than to USA/Europe)
• If critical question, message in evening Mexico time so it’s their morning

Language tips:

• Many sellers have basic Spanish (machine translated)
• English often works better for complex issues
• Use simple, direct language
• Avoid slang or complex phrases
• Screenshots help overcome language barriers

Seller selection checklist for Mexican buyers:

Before ordering, verify seller has:

• [ ] 96%+ positive rating
• [ ] 30+ Mexican buyer reviews in past 3 months
• [ ] Clear “Ships to Mexico” confirmation
• [ ] Realistic delivery time estimate (25-40 days, not “10 days”)
• [ ] Photos from Mexican buyers in reviews
• [ ] Response rate over 90%
• [ ] No recent complaints about non-delivery to Mexico
• [ ] Low dispute rate (under 1%)

If seller meets 6+ of these criteria, probably trustworthy for Mexico.

Red flags to avoid:

• New seller (less than 2 years, under 500 transactions)
• Prices dramatically below other sellers (if everyone sells for $20 but one offers $5, it’s fake/scam)
• No reviews from Latin American buyers at all
• Lots of recent 1-star reviews mentioning non-delivery
• Seller doesn’t respond to pre-purchase questions
• “Ships from Mexico” but reviews say it came from China (bait and switch)
• Product photos look professionally shot but reviews show completely different quality
• Seller has multiple stores selling same items (tactic to avoid bad feedback)
• Recent reviews mention customs seizures

What to do if you accidentally ordered from bad seller:

If you realize post-order the seller is sketchy:

• You usually can’t cancel once seller marks as shipped
• Message immediately requesting shipping confirmation and tracking
• Track package obsessively using multiple sites
• Be ready to open dispute at first sign of problem
• Don’t extend buyer protection if they ask (common scam tactic)
• Screenshot all communication
• Lesson learned: vet sellers BEFORE ordering, not after

Mexico-specific seller red flags:

• Claims “ships from Mexico warehouse” but has no Mexican reviews
• Promises “7-10 days to Mexico” (unrealistic, red flag)
• Asks you to mark as “received” before you actually receive (scam)
• Requests you close dispute in exchange for refund promise (scam)
• Sends fake tracking numbers
• “Ships from USA” but package actually comes from China

AliExpress Local Alternatives & When to Use Them

Mexico has strong and growing e-commerce. AliExpress isn’t always the answer. Here’s the honest comparison.

Major Mexican/Latin American e-commerce platforms:

Mercado Libre Strengths: Dominant in Mexico, fast delivery (1-3 days often), excellent buyer protection, meses sin intereses, easy returns, local sellers, Spanish support Weaknesses: Prices higher than AliExpress for many items When to use: Time-sensitive purchases, anything you might return, when you need it within a week, when MSI matters Versus AliExpress: Mercado Libre wins on speed, reliability, and local support. AliExpress wins on price for niche items.

Amazon.com.mx Strengths: Fast delivery (Prime 1-2 days), easy returns, international selection, MSI available, reliable Weaknesses: Prices can be high, some items ship from USA (customs delays) When to use: Electronics, books, branded goods, when Prime shipping available Versus AliExpress: Amazon wins on speed and quality assurance. AliExpress wins on price for accessories and bulk items.

Liverpool / Palacio de Hierro Strengths: Trusted Mexican department stores, excellent quality, great MSI options, easy returns, local warranty Weaknesses: Premium pricing When to use: Clothing, appliances, quality matters, want guaranteed authentic products Versus AliExpress: Much more expensive but provides Mexican quality standards and warranty

Coppel / Elektra / Famsa Strengths: Accessible to all economic levels, excellent MSI programs, physical stores everywhere, credit options Weaknesses: Selection more limited than online-first platforms When to use: Appliances, furniture, need extended payment plans, prefer seeing item in person Versus AliExpress: Similar or higher prices but immediate delivery and local support

Walmart.com.mx / Bodega Aurrera Strengths: Competitive prices, fast delivery, trusted brand, easy returns, MSI available Weaknesses: Quality can vary, selection not as vast as Mercado Libre When to use: Household goods, groceries, everyday items, when you want low prices + fast delivery Versus AliExpress: Often similar prices once you factor in shipping time and risk

Shein Strengths: Fast fashion, low prices, 15-20 day delivery to Mexico (faster than AliExpress) Weaknesses: Quality issues, sizing problems, environmental concerns When to use: Trendy clothing when you accept quality risks Versus AliExpress: Faster delivery, slightly better quality, still has sizing issues

Claroshop Strengths: Growing platform, competitive prices, Telcel/Telmex integration, MSI options Weaknesses: Smaller selection than Mercado Libre or Amazon When to use: Electronics, when you have Telcel points to use Versus AliExpress: Faster, more reliable, but smaller selection

When AliExpress makes sense vs local options:

AliExpress wins when:

• Hobby supplies in bulk (5-15x cheaper)
• Phone accessories (60-75% cheaper)
• Replacement parts (70-80% cheaper)
• Niche items not sold in Mexico
• You’re buying 20+ of something (bulk resale)
• Item is non-urgent and you can wait 6+ weeks
• Quality requirements are flexible
• Returns are unlikely
• You don’t need MSI or can pay upfront

Mexican retailers win when:

• You need it within 2 weeks
• Quality and warranty matter
• You might need to return it
• It’s clothing or shoes (sizing issues)
• It’s electronics over 2,000 MXN (warranty matters)
• It’s a branded item (authenticity matters)
• Safety is a factor (electrical, toys, food, cosmetics)
• You want meses sin intereses
• The price difference is under 40% after calculating all costs

The honest middle ground:

Many Mexican shoppers use both strategically:

• AliExpress for hobby supplies, accessories, bulk items, replacements, non-urgent purchases
• Mercado Libre for everyday needs, time-sensitive items, anything returnable, when MSI is important
• Amazon.com.mx for books, international products, Prime shipping
• Walmart/Liverpool for appliances, quality items, immediate needs

Price comparison reality:

Don’t just compare sticker prices. Calculate total cost and time:

AliExpress: Item price + shipping + potential customs (if over $1,000 USD) + 30-50 day wait + return shipping risk (600+ MXN) + uncertainty + time value

Mercado Libre: Item price (includes shipping often) + MSI available + 2-7 day delivery + free easy returns + local warranty

Example scenario: Phone case

AliExpress: 60 MXN item + free shipping = 60 MXN total, arrives in 35 days, no MSI, can’t return Mercado Libre: 200 MXN with free shipping, arrives in 3 days, 3 MSI available, easy return

Is saving 140 MXN worth waiting 5+ weeks, no payment flexibility, and no return option? Depends on your situation.

Quality comparison:

Mexican/international retailers: Must meet Mexican and international safety/quality standards. If product fails, clear warranty and return rights under Mexican law.

AliExpress: Quality ranges from surprisingly good to “complete garbage.” Reviews help but aren’t perfect predictor. No Mexican quality guarantees. No local recourse if item is dangerous.

Return ease comparison:

Mercado Libre: Click return, print label or drop at OXXO, refund in 3-7 days Amazon.com.mx: Return through app, multiple return options, refund in 5-10 days AliExpress: Negotiate with Chinese seller, maybe ship to China (600-1,200 MXN), wait 2 months, uncertain outcome

This alone makes Mexican retailers worth premium for anything you’re not 100% sure about.

Meses Sin Intereses (MSI) factor:

This is HUGE in Mexico. The ability to spread payment over 3-12 months interest-free changes purchase decisions dramatically.

AliExpress: No MSI, must pay upfront Mexican retailers: MSI available on almost everything

For a 3,000 MXN purchase:

• AliExpress: 3,000 MXN upfront (even if it’s 2,500 MXN after shipping from Mexico alternative)
• Mercado Libre: 250 MXN/month for 12 months

For many Mexican shoppers, MSI availability matters more than a few hundred pesos in savings.

Trust factor comparison:

Mexican legal system protects consumers. If Mercado Libre or Liverpool screws you over, you have PROFECO and clear legal recourse.

AliExpress: You’re dealing with Chinese sellers. Mexican law technically applies but practically unenforceable. AliExpress mediation is your only real protection, and they’re in China.

Best use case for AliExpress in Mexican context:

You’re buying:

• Something specific you know you want (researched thoroughly)
• Items you’ve researched through Mexican buyer reviews
• Non-critical purchases (can wait, can accept quality variations)
• Things Mexican retailers massively overcharge for (replacement parts, hobby supplies)
• Quantities for resale (bulk orders where per-unit cost matters)
• Items not available anywhere in Mexico

You’re NOT buying:

• Anything time-sensitive
• First-time purchases of untested products
• Safety-critical items
• Things you might return
• Branded goods (counterfeits)
• Items where MSI would help you afford it
• Anything over 1,500 MXN unless you’re very confident

Tips for Successful Mexican AliExpress Shopping

Practical strategies to improve your success rate and reduce problems when shopping from Mexico.

Before ordering:

1. Calculate TRUE total cost including everything

• Item price + shipping
• Convert to MXN at current rate + 10% margin
• If over $1,000 USD total: add 16% IVA + estimated tariff + 500 MXN DTA
• Add time cost (is saving 300 MXN worth 6 weeks wait?)
• Compare to Mercado Libre/Amazon with MSI factored in
• Only order if AliExpress is 50%+ cheaper (to justify hassle, wait, and risk)

2. Vet seller exhaustively

• Check seller rating (96%+ for Mexico)
• Read Mexican buyer reviews specifically (minimum 20 recent reviews)
• Message seller to test responsiveness
• Verify shipping to Mexico confirmation
• Check dispute rate and resolution history
• Look for sellers who ship to Mexico frequently

3. Use realistic delivery expectations for Mexico

• Seller says “15-25 days” = expect 40+ days
• Standard shipping = 5-7 weeks minimum
• Express = 2-4 weeks
• Add extra 2 weeks for customs
• NEVER order for specific deadline without 2+ month buffer
• Plan purchases for non-time-sensitive items only

4. Screenshot and document EVERYTHING

• Product listing with price, description, and photos
• Seller’s shipping confirmation
• All communication with seller
• Payment confirmation with exact amount
• Tracking number
• Customs notices if any
• This becomes critical evidence for disputes

When ordering:

1. Stay under $1,000 USD per order when possible

• Avoids customs tariffs and complications
• Just pay 16% IVA + small DTA
• If buying $1,500 USD worth of stuff, split into two orders
• Order on different dates (don’t make multiple orders same day)
• Use different sellers for split orders

2. Use credit card with MSI if available

• Best buyer protection through chargeback
• MSI helps with cash flow for larger purchases
• Avoid OXXO Pay (no protection)
• PayPal is good alternative when available
• Never use bank transfer

3. Provide complete, accurate Mexican address

• Use exact format with Colonia
• Include correct 5-digit Código Postal
• Active mobile number is CRITICAL
• Add references if you live in complex area
• Double-check spelling of everything

4. Save order confirmation and all receipts

• Contains order number for tracking
• Shows exact price paid (critical for customs)
• Proof of purchase date (matters for disputes)
• Keep screenshots, don’t rely on email

After ordering:

1. Track obsessively using multiple sites

• Check tracking every 3-4 days minimum
• Use 17track.net (much better than AliExpress tracking)
• Once hits “Arrived in destination country,” check daily
• If stuck in customs over 20 days, check SAT website
• Keep log of tracking history (helps with disputes)

2. DON’T confirm receipt until inspected

• AliExpress auto-confirms after timeline, but you can extend
• Open package immediately upon delivery
• Check item matches description and quality
• Take photos/videos while unboxing
• Test item works if applicable
• Only confirm receipt after verifying everything is correct
• If item is wrong/broken, open dispute immediately

3. Open disputes quickly if problems arise

• Don’t wait hoping seller will respond to messages
• Open dispute as soon as issue is clear
• Upload clear photo/video evidence
• Be specific and factual about problem
• Propose reasonable solution
• Follow up regularly

4. Be realistic with expectations

• A 100 MXN item won’t have 500 MXN quality
• Some quality variation is normal at these prices
• Judge against what you paid, not listing photos
• Minor defects might not be worth 700 MXN return shipping
• Accept that 1 in 8-10 Mexican orders has some issue

How to minimize customs problems (legally):

Stay under threshold:

• Keep orders under $1,000 USD including shipping
• This is legal and smart
• Split large purchases strategically

Don’t ask sellers to undervalue:

• It’s customs fraud
• You’re liable if caught
• Fines can be severe
• Not worth the risk for savings

Keep all documentation:

• Order confirmation
• Payment proof
• Tracking history
• Be ready to provide to SAT if requested

Optimal order sizing strategy for Mexico:

Multiple small orders better than one large order:

• Keep each order $500-900 USD
• Stays well under $1,000 USD limit
• If one package has issues, others still arrive
• Lower risk per order
• Easier to track multiple smaller shipments
• Can try different sellers without huge commitment
• Spreads customs risk

Best times to shop for Mexico:

AliExpress sales events:

• 11.11 (Singles Day): Biggest sale, November 11
• Black Friday: Late November
• Anniversary Sale: March
• Choose Your Country sale: Periodic sales specific to regions

During these:

• Prices drop 20-60% on many items
• More free shipping options
• Coupons available
• BUT: More orders = longer processing (add 2 extra weeks)
• Customs gets more backlogged (add extra week)

Order timing for Mexican delivery:

If you need item by specific date:

• Order MINIMUM 8 weeks in advance
• 10-12 weeks if during sale event
• 12-14 weeks if during Mexican high seasons (Buen Fin, Christmas)
• NEVER count on “estimated delivery date” from sellers
• Build in massive buffer

Currency considerations:

• Always pay in MXN when offered
• Check if your bank charges international transaction fees
• Monitor exchange rate fluctuations
• Consider ordering when MXN is stronger vs USD

Communication tips with sellers from Mexico:

Keep messages simple and clear:

• Short sentences
• Use bullet points for multiple questions
• Avoid complex Spanish idioms
• “¿Este producto se envía a México? ¿Cuánto tiempo de entrega real? Gracias.”

Use English for complex issues:

• Machine translation English-Chinese is better than Spanish-Chinese
• For important disputes, communicate in English
• Include photos to overcome language barriers

Timezone awareness:

• Best to message 8pm-11pm Mexico time (their business morning)
• Don’t expect instant responses
• 24-48 hour response time is normal
• If no response in 3 days, try again or find different seller

How to spot counterfeit/fake items:

For items where authenticity matters:

1. If price is too good to be true, it’s fake (genuine iPhone for $100? Fake)
2. Check if seller is “official store” for brand (very few are)
3. Read reviews mentioning authenticity (often say “fake” or “replica”)
4. Look for CE/safety certifications in photos
5. Compare technical specifications carefully
6. Generic/unbranded is better choice on AliExpress (no authenticity issues)

Smart shopping strategies for Mexican context:

Buy generic, not branded:

• 50 MXN phone case is fine generic
• 150 MXN “genuine Apple case” is guaranteed fake
• Generic items don’t have authenticity issues

Use as test platform:

• Not sure you need a tool? Buy cheap version on AliExpress first
• If you love it, buy quality Mexican version later
• If you hate it, only wasted 200 MXN

Bulk buying for durability:

• Need phone cables? Buy 5-pack for 100 MXN
• When two break, still have three
• Per-unit cost so low that failures are budgeted

Forward-buying for non-urgent items:

• Plan 2-3 months ahead
• Buy Christmas items in August
• Buy summer items in February
• Never rush-order on AliExpress from Mexico

Resale considerations:

• Many Mexican entrepreneurs buy bulk on AliExpress
• Sell at tianguis, mercados, or online
• Calculate: (AliExpress price + shipping + taxes) × 2-3 = Resale price
• Only works if you can wait and order volume

AliExpress Customer Support Access from Mexico

How to contact AliExpress support when problems need escalation beyond seller.

Available support channels:

1. Online Help Center

• Available in Spanish
• URL: service.aliexpress.com/page/knowledge
• Self-service articles covering common issues
• Available 24/7
• Best for: Basic questions, policy clarification

2. Live Chat Support

• Available in Spanish and English
• Access through “Help Center” → “Online Service”
• Usually available 24/7
• Response time: 5-15 minutes typically
• Quality varies (some agents better than others)
• Best for: Order issues, dispute questions, payment problems

3. Submit a ticket

• Available in Spanish and English
• Formal complaint system
• Response time: 24-72 hours typically (slower for Mexico than USA/Europe)
• Best for: Complex issues needing investigation, formal complaints

4. Phone support

• NOT available for Mexican users
• AliExpress doesn’t operate phone support for Latin America
• Must use chat or ticket system

When to contact AliExpress support vs seller:

Contact seller first:

• Questions about product specifications
• Shipping timeline questions
• Order modifications before shipping
• Routine delivery tracking
• Minor quality concerns

Escalate to AliExpress support when:

• Seller not responding (after 7 days)
• Dispute not resolving fairly
• Payment processing issues
• Account access problems
• Seller behaving inappropriately (harassment, threats, scams)
• Technical website problems
• Suspected fraud

How to contact support from Mexico:

Via website:

1. Log into AliExpress account
2. Hover over “Help” (top right)
3. Click “Customer Service”
4. Choose issue category
5. Select “Online Service” for chat or “Submit a ticket”

Via mobile app:

1. Open AliExpress app
2. Tap “Account” (bottom right)
3. Tap “Help & Customer Service”
4. Choose your issue
5. Select chat or ticket option

Language support:

Spanish support is available but quality varies:

• Help center articles: Available in Spanish
• Live chat: Sometimes Spanish-speaking agents, sometimes English with translation
• Ticket system: Can submit in Spanish, responses usually in Spanish
• For complex technical issues: English might get better/faster support

Response time expectations:

Live chat: 5-15 minutes to connect, then immediate responses Ticket system: 24-72 hours for first response, 5-10 days for complex issue resolution Dispute mediation: 7-15 days once escalated to AliExpress Refund processing: 5-10 days after dispute closes

Support availability:

• 24/7 technically, but best responsiveness: 8pm-2am Mexico time (their peak hours)
• Weekend support is slower
• During Chinese holidays (Chinese New Year, Golden Week), support is minimal

Support effectiveness for Mexican users:

AliExpress support is decent but not Mexican customer service standards:

• Agents follow scripts closely
• Generally fair in dispute mediation
• Better than dealing directly with Chinese sellers
• Not as responsive or helpful as Mercado Libre support
• Mexican consumer rights are poorly understood
• Enforcement is limited

Realistic expectations:

• They’ll help with clear policy violations
• They’re fair with “product not received” disputes
• They’re reasonable with obvious quality issues
• They struggle with nuanced complaints
• For Mexican-specific logistics issues (Correos problems), they have limited power
• Final decisions favor policy over customer satisfaction

Tips for effective support interaction from Mexico:

Be specific and provide evidence: Bad: “Mi pedido tiene un problema” Good: “Pedido #12345678, artículo llegó roto, fotos adjuntas, solicito reembolso completo”

Provide everything upfront:

• Order number
• Tracking number
• Photos/screenshots
• Communication history with seller
• Timeline of events
• Don’t make them ask for evidence

Stay polite but firm:

• Angry messages don’t speed things up
• Be professional and factual
• State clearly what you want
• Reference specific policies
• Don’t accept unfair solutions

Know the policies:

• Read AliExpress buyer protection policy
• Reference specific clauses
• “According to your buyer protection policy, I’m entitled to refund when…”
• Agents have limited discretion beyond policy

Escalate if first agent unhelpful:

• End chat politely
• Start new chat, get different agent
• Quality varies significantly between agents
• Or submit formal ticket for written record and escalation

Document everything:

• Screenshot all chat conversations
• Save ticket reference numbers
• Keep email confirmations
• This helps if you need to escalate to bank chargeback

What AliExpress support CAN help with:

• Mediating seller disputes
• Processing refunds from AliExpress guarantees
• Account access/security issues
• Technical website/app problems
• Payment processing errors
• Policy interpretation and clarification
• Extending buyer protection timeline

What they CANNOT help with:

• Forcing seller to respond faster
• Guaranteeing specific delivery dates
• Providing updates beyond what tracking shows
• Resolving Mexican customs issues (that’s SAT)
• Changing Mexican tax rates or import duties
• Speeding up Correos de México
• Legal advice about Mexican consumer rights
• Compensating for slow shipping times

Mexican-specific support limitations:

• Support agents don’t understand Mexican logistics reality
• They can’t help with Correos de México problems
• They don’t understand SAT customs process
• Mexican consumer protection laws (PROFECO) don’t apply to their decisions
• No local Mexican support office or escalation
• Spanish support quality is inconsistent
• Timezone differences mean delays in responses

Final Thoughts: Is AliExpress Worth It for Mexican Shoppers?

Yes, AliExpress can be worth it for Mexican shoppers, but it really depends on what you’re buying and how you shop.

Shop smart, vet sellers carefully, keep expectations realistic, and use AliExpress strategically for categories where it makes sense. That’s the key to successful AliExpress shopping from Mexico.

AliExpress can save you money in Mexico. But it works best when you’re smart about picks, patient with delivery, and careful about who you buy from.

¡Buena suerte! (Good luck!)