HOW TO SHOP ON ALIEXPRESS FOR NEWBIES

AliExpress is a goldmine of affordable products from around the world. Whether you’re looking for unique fashion finds, the latest tech gadgets or even everyday essentials, AliExpress has it all at prices that will make you do a double take.

But how do you find your way around this huge marketplace? In this guide, we’ll walk you through everything you need to know to shop on AliExpress with confidence.

HOW TO CREATE AN ALIEXPRESS ACCOUNT

Before you can start shopping on AliExpress, you’ll need to create an account.  The good news is it’s quick, easy and totally free!

AliExpress Registration Steps

• Visit the AliExpress website: In your web browser, go to www.AliExpress.com.
• Find the login button: Look for the “Welcome” or “Sign In/Register” button, which is usually located in the top right-hand corner of the website before the “Cart” button. Click on this button.
• Enter your email address: Enter a valid email address that you have access to.
• Create a password: Choose a strong password that contains a mixture of upper and lower case letters, numbers and symbols. Avoid using the same password for other online accounts.
• Complete the captcha: Solve the security verification puzzle as instructed. This may involve dragging a slider, identifying images or typing in a displayed code.
• Click ‘Create Account’: Click the ‘Create Account’ (or similarly named) button once you’ve filled in all the information.

AliExpress Account Verification Details

Why should I verify? Verifying your email address confirms that you’re a real person. It also helps protect the security of your account on AliExpress.

Here’s what you need to do:

• Check your inbox: After signing up, look for an email from AliExpress with the subject line “verification” or “confirmation”.
• Click on the link: Open the email and click on the unique verification link provided. This will usually take you back to the AliExpress website.
• Account activated: You may see a confirmation message that your account has been verified.
• Additional information: In some cases, you may be asked to provide your name, shipping address and other details for further verification by AliExpress.

Troubleshooting Tip: If you don’t see the verification email in your inbox, please check your spam folder. Still can’t find it? You can usually request another verification email from your AliExpress account settings.

HOW TO FIND THE RIGHT PRODUCTS ON ALIEXPRESS

AliExpress has a huge selection of items to choose from, but it can take a little practice to successfully navigate the marketplace in an efficient way.

To help you find the perfect products for your needs, let’s explore some strategies.

Use the Search Bar Effectively

The search bar is your first port of call when hunting for products on AliExpress. Here’s how to make it work for you:

• Be Specific: The more specific your keywords, the more targeted your results will be. Instead of “shoes,” try “women’s leather ankle boots.”
• Synonyms & Variations: Think of alternative words or phrasing customers might use. For example, instead of just “sneakers”, try “trainers,” “tennis shoes,” or “running shoes.”
• Image Search: Sometimes you have a picture of an item in mind. AliExpress has an image search feature (a camera icon next to the search bar). Upload a photo, and it will search for visually similar products.
• Misspellings on Purpose: Believe it or not, try searching with intentional misspellings of common brand names. This can sometimes uncover cheaper knock-offs or hidden gems.
• Search Trends: Check out the AliExpress homepage or category pages for highlighted trending keywords. This might spark ideas for items you didn’t even know you needed!

Pro Tip: Sort your search results by “Orders.” This will often surface the most popular and well-reviewed products first.

Filter your search (category, price, shipping)

Think of AliExpress search filters as your shopping assistant. Here’s how to use them to zero in on exactly what you want:

• Category Control: AliExpress organizes products into broad categories (e.g., “Women’s Clothing,” “Home Improvement,” “Toys & Hobbies”). If you have a general idea of what you’re looking for, start by browsing these categories. Within each category, you can then apply more specific filters.
• Price Points: Set your spending limits using the “Price” filter. Input a minimum and maximum value to avoid being shown products outside your budget. This helps you stay on track and saves you from falling in love with items you can’t afford.
• Shipping Strategies: There are a few key filters related to shipping:
  • Free Shipping: Look for the “Free Shipping” box to uncover items where the seller covers the shipping costs. Be aware that these items may have a longer delivery time.
  • Ships From: If faster delivery is a priority, filter to see products shipping from your country or a nearby region. This can drastically reduce shipping times.
  • Shipping Methods: For particularly speedy delivery, you can narrow down shipping options to express methods like DHL or FedEx, though these generally have a higher cost.

Pro Tip: Don’t just filter by the lowest price! Consider other filters simultaneously to strike the perfect balance between price, shipping time, and product quality.

Understand Product Reviews

Before you click “Buy Now,” take a moment to dive into the product reviews. They offer a wealth of insights that can help you make informed purchase decisions.

• Seek Out the Details: Don’t just glance at the overall star rating. Read through reviews to understand the reasons behind a high or low rating. Look for comments on:
  • Quality: Does the product seem well-made or cheaply produced?
  • Functionality: Does the product work as describe?
  • Accuracy: Does the item match the listing photos and description?
  • Shipping: How fast was the shipping, and did the item arrive in good condition?
• Photos Tell a Story: Reviews with photos provide the most reliable information. They give a real-world look at the product, helping you gauge things like size, color accuracy, and overall appearance.
• Balance is Key: A few negative reviews among mostly positive ones shouldn’t be an automatic deal-breaker. Consider if the issues raised are significant to you personally. Similarly, overwhelmingly positive reviews can be a great sign, but exercise a touch of healthy skepticism.

Pro Tip: Sort the reviews by “With Photo” to quickly find the most valuable feedback.

Remember: Product reviews are subjective experiences, but they offer a valuable window into what you might expect when buying an item on AliExpress.

ADD ITEMS TO YOUR CART AND CHECKOUT

Once you’ve found the products you love, it’s time to add them to your cart and head to checkout. Here’s the process:

Choose Size, Colour and Quantity

Before adding an item to your cart, it’s crucial to get these details right to avoid disappointment and potential returns.

• Size Matters:
  • Check the Size Charts: Most sellers include a size chart within the product description. Carefully compare your measurements against the chart.
  • International Variations: Remember that sizing can differ across countries. “Medium” in China might be smaller than a “Medium” in the US. Pay close attention to the specific measurement details.
  • Read the Reviews: Reviews may mention if a product runs larger or smaller than expected, giving you extra insight.
• Colour Accuracy:
  • Scrutinize Photos: Product photos will give you the best idea of the color. Keep in mind, lighting and screen settings can slightly alter colors.
  • Look for Variations: Many products offer multiple color options, with swatches or a dropdown menu for selection.
  • When in Doubt, Message the Seller: If you have questions about a particular color, reach out to the seller directly for clarification.
• Quantity Control:
  • Double-Check: Use the quantity selector (often a dropdown or a plus/minus sign) to choose the correct quantity you’d like to purchase.
  • Bulk Order Benefits: Some sellers offer further discounts if you buy larger quantities. Check the product listing for potential savings.

Pro Tip: If you’re between sizes or unsure about a color, it might be worth ordering two variations and returning the one that doesn’t fit or look as expected. Be sure to understand the seller’s return policy beforehand.

Apply Coupons or Discount Codes

Snagging a discount on AliExpress can be super satisfying! Here’s how to find and apply those coveted coupons:

Types of Coupons:

• AliExpress Coupons: These are general coupons offered by AliExpress and can often be found on their homepage, promotions pages, or within your account.
• Seller Coupons: Specific sellers may offer their own coupons, which can be found on the product page or the seller’s store page.
• Coupon Codes: You might find coupon codes from external websites or social media campaigns.

Where to Find Coupons:

• Product Pages: Check directly on the product page you’re interested in for seller-specific coupons.
• AliExpress Coupon Center: AliExpress has a dedicated Coupon Center where you can browse available coupons.
• External Websites: Look for websites specializing in finding and sharing coupon codes for AliExpress.

Applying Your Code:

1. Before Checkout: Apply coupons before you finalize your purchase.
2. Look for the Box: At checkout, look for a field labeled “Coupon Code”, “Promo Code”, or something similar.
3. Enter and Apply: Type or paste your code carefully into the box and click “Apply” (or a similar button).
4. Updated Total: If the code is valid, your order total should update to reflect the discount.

Important Notes:

• Expiration Dates: Coupons usually have expiration dates – don’t miss out!
• Minimum Spend: Some coupons require you to spend a certain amount to apply them.
• Restrictions: Read the coupon’s terms carefully as they may only apply to specific products or categories.

Choose a Shipping Method

AliExpress offers various shipping options to cater to different budgets and needs. Choosing the right shipping method can make a big difference in how quickly your package arrives and how much you pay.

Factors to Consider:

• Cost: Shipping methods vary in price. Faster options generally cost more, while standard shipping may be cheaper, or even free in some cases.
• Speed: How quickly do you need your items? If you’re willing to wait a few weeks, standard shipping can be a budget-friendly choice. For faster delivery, consider express options like DHL or FedEx.
• Tracking: Do you want to track your package along its journey? Some shipping options offer tracking, while others don’t.
• Location: Where are you located? Shipping options and delivery times can depend on your country and the location of the seller.

Common Shipping Options:

• AliExpress Standard Shipping: A popular, cost-effective option often used for smaller items. Offers tracking and decent delivery times.
• ePacket: A reasonably priced shipping option that often includes tracking. Delivery times can vary.
• Express Options (DHL, FedEx, UPS): Typically provide the fastest delivery times, but come with a higher cost. These are great if you need your order urgently.

How to Select a Shipping Method:

1. Product Page: Review the shipping methods available for your specific product.
2. Compare Costs & Time: Each method usually includes the cost and estimated delivery time.
3. Checkout: Select your preferred shipping method during the checkout process.

Pro Tip: Check the seller’s store page or ratings. Sometimes they will specify their preferred shipping partners, giving you an indication of reliability and speed.

SECURE PAYMENT OPTIONS

AliExpress takes your financial security seriously and offers several trusted payment methods to ensure secure transactions.

Available Payment Methods

AliExpress provides a variety of payment options to cater to its global customer base. Here’s a look at the most common methods:

• Credit and Debit Cards:
  • AliExpress accepts major credit cards including Visa, MasterCard, and American Express.
  • Many debit cards linked to these networks (like Visa Debit) are also accepted.
  • Card payments provide convenience and a streamlined checkout process.
• PayPal:
  • One of the most widely used online payment platforms. PayPal offers enhanced security and buyer protection.
  • Link your bank accounts or credit cards to your PayPal account for quick payments.
• Other Payment Options:
  • Bank Transfers: These may be an option for buyers in some countries.
  • WebMoney: A popular digital wallet used in parts of Eastern Europe.
  • Local Payment Gateways: AliExpress partners with regional payment providers in various countries. For example, in Brazil, customers might see options like Boleto Bancario.

Important Note: The specific payment methods available to you depend on your location (country). At checkout, AliExpress will display the options applicable to your region.

Pro Tip: Always check for a secure connection symbol (https:// and a padlock icon) in your browser’s address bar before entering payment details on any website, including AliExpress.

AliExpress Buyer Protection

AliExpress Buyer Protection is a vital program designed to give you peace of mind when shopping on the platform. Here’s how it works:

• Your Guarantee: The core principle of Buyer Protection is ensuring you receive the items you ordered as described, or you get a refund.
• What’s Covered:
  • Item Doesn’t Arrive: If the promised delivery time expires and your item still hasn’t arrived, you can request a refund.
  • Not as Described: If the product you receive differs significantly from what the seller advertised, you can open a dispute to get a refund or partial refund.
  • Counterfeit Items: AliExpress has a policy against counterfeit goods. If you receive a suspected counterfeit item, you are protected.

The Dispute Process:

1. Contact Seller First:Try resolving any issues directly with the seller. Communication is key!
2. Open a Dispute:If unable to resolve the issue, you can formally open a dispute within a designated timeframe.
3. Provide Evidence:Submit photos, videos, and other documentation to support your claim.
4. AliExpress Mediation:AliExpress will review the dispute and make a fair decision regarding a refund or other solution.

Important Timeframe: You have a limited period after receiving an order to open a dispute. Check AliExpress’s Buyer Protection policy for specific timeframes.

Pro Tip: Before ordering, carefully read the product description, seller reviews, and store policies. This can help prevent the need for disputes later.

AliExpress Buyer Protection aims to make shopping on this international marketplace a more secure and less risky experience for customers worldwide.

TRACKING YOUR ALIEXPRESS ORDER

Once you’ve placed your order, the anticipation builds! AliExpress offers ways to track your packages so you can see where they are throughout the shipping process.

How to Find Your Order Tracking Information

Here’s a step-by-step guide to getting your AliExpress tracking information:

1. Go to AliExpress: Visit the AliExpress website (https://www.AliExpress.com) or open the AliExpress app.
2. Sign In: Sign in to your AliExpress account using your email and password.
3. Access “My Orders”:
   • Website: Click on your account name in the top corner, then select “My Orders”.
   • App: Tap on the “Account” or “Profile” tab, then locate the “My Orders” section.
4. Find the Relevant Order: Scroll through your order history and identify the specific order you want to track.
5. Locate the Tracking Details:
   • “Track Order” Button: Click the “Track Order” or similarly labeled button next to your order.
   • “View Detail”: Sometimes the tracking number is listed within the order details themselves. Click on “View Detail” if necessary.
6. Copy the Tracking Number: Once you find the tracking number, highlight and copy it.
7. Track Your Package:
   • AliExpress Tracking: You may be able to see tracking updates directly on the AliExpress order page.
   • Shipping Carrier’s Website: Paste the tracking number into the search bar on the carrier’s website (e.g., your local postal service, DHL, etc.) for the most detailed tracking.

Important: Not all shipping methods offer detailed tracking information. If no tracking number is available, you might only see general updates like “shipped” or “delivered.”

Notes:

• Not All Shipping Methods Have Tracking: Some budget shipping options may not provide full tracking information.
• Tracking Websites: Some shipping providers have dedicated websites where you can enter your tracking number for more detailed updates.
• Patience is Key: International shipping can take time, especially with standard shipping methods.

Pro Tip: If you have a tracking number, you can often track it directly on the shipping company’s website (e.g., DHL, FedEx, national postal carriers) for the most up-to-date information.

Understanding Different Shipping Statuses

The world of shipping statuses can be a bit cryptic. Let’s decode some of the common updates you might see while tracking your AliExpress order:

• Order Processing:
  • Order Confirmed: AliExpress has received your payment, and the seller is getting your items ready for shipment.
  • Awaiting Shipment: The package is packed and labeled, waiting to be picked up by the shipping carrier.
• Package in Transit:
  • Shipment Left Country of Origin: Your package is on the move and has departed the seller’s country.
  • Shipment Arrived at Destination Country: It’s here! Your package has cleared customs and entered your country.
  • In Transit to Local Delivery Facility: The package is being sorted and moving through your local postal system.
• Ready for Delivery:
  • Out for Delivery: Exciting! Your package is on the delivery truck, and should arrive soon.
  • Held at Location: Sometimes, it may be temporarily held at a post office or pick-up point.
• Delivery:
  • Delivered: Success! Your AliExpress order has arrived.
  • Delivery Attempted (Unsuccessful): The carrier tried to deliver, but may require you to pick it up or reschedule delivery.

Important Notes:

• Wording Varies: Shipping carriers may use slightly different terms for similar statuses.
• Patience is Important: Especially with international shipping, there can be periods where the status doesn’t update for a few days. This is normal!
• Contact the Carrier: If your package appears stuck or delayed for an extended period, contact the shipping carrier directly for more details.

ALIEXPRESS DISPUTE: WHAT TO DO IF YOU HAVE ISSUES

Despite AliExpress’s Buyer Protection, sometimes issues can arise with an order. Here’s a guide on how to tackle common problems:

Opening a Dispute

Opening a dispute is your formal way of seeking a resolution from AliExpress if you have a major problem with your order. Use this option in the following situations:

• Item Not Received: The estimated delivery time has passed, and your package is still nowhere to be found.
• Significantly Not as Described: The product you received is vastly different from the seller’s description in terms of quality, functionality, or appearance.
• Damaged or Defective Goods: The item arrives broken, unusable, or has significant defects.

Important: Always try to resolve the issue directly with the seller first. Many sellers are willing to find a solution without the need for a formal dispute.

How to Open a Dispute

1. My Orders: Access your “My Orders” section on AliExpress.
2. Locate the Order: Find the specific order you have an issue with.
3. Open Dispute Button: Click “Open Dispute” or a similarly worded button.
4. Choose the Reason: Select the reason that best matches your situation (e.g., “Product Not Received”, “Product Not as Described”).
5. Refund Request: Specify if you want a full refund or a partial refund.
6. Provide Evidence: Upload photos, videos, or other documentation to support your claim.
7. Write a Clear Description: Explain your problem with the order in detail.
8. Submit: Review your dispute submission and click “Submit”

After Your Dispute:

• Negotiation: Often, the seller will contact you to try and negotiate a solution.
• AliExpress Mediation: If no agreement can be reached, AliExpress will step in to review the dispute and make a decision.

Pro Tip: Before opening a dispute, familiarize yourself with AliExpress’s Buyer Protection policy to understand the time limits and valid reasons for opening a dispute.

How to Contact AliExpress Customer Support

Sometimes you need a little extra help navigating AliExpress or resolving issues beyond a single order. Here’s how to get in touch with their support team:

AliExpress Help Center

• Best for: Finding answers to common questions, understanding policies, and troubleshooting basic issues.
• How to Access:
  • Website: Click on “Help” or “Help Center” (location may vary).
  • App: Look for “Help” or a question mark icon within your profile section.
• Features:
  • Searchable knowledge base of articles
  • FAQs
  • Guides on various AliExpress processes

Eva – The Virtual Assistant

• Best for: Quick answers to simple questions or directing you to the right resources.
• How to Access:
  • Look for the chat bubble icon on the AliExpress website or app (often found in the bottom corner).
• How it Works:
  • Type your question or issue.
  • Eva will try to provide relevant information or guide you to the appropriate section of AliExpress.

Live Chat (If Available)

• Best for: Direct, real-time communication with a support representative.
• Availability: Live chat isn’t always available, and hours may vary.
• How to Access:
  • Check the “Help Center” for a “Chat Now” or similar option.

Submitting a Support Form

• Best for: Issues that require detailed explanation or documentation.
• How to Access:
  • Look for a “Contact Us” section within the Help Center.
  • Select a relevant category and fill out the form describing your issue.

When to Contact Customer Support:

• Order-Specific Issues: Always start by contacting the seller directly about problems with a particular order.
• Unresolved Disputes: If your dispute with a seller isn’t satisfactory, escalate the matter to AliExpress support.
• General Questions or Technical Problems: Use the Help Center or Eva for help navigating the site or finding information.

Before You Go:

Whether you’re looking to fill your wardrobe with trendy pieces, upgrade your tech gadgets or discover quirky home decor, AliExpress can be your gateway to exciting new finds.

Don’t be afraid to step out of your comfort zone and explore all that this huge marketplace has to offer.

FAQS – HOW TO SHOP ON ALIEXPRESS

Is AliExpress safe?

AliExpress has Buyer Protection measures in place to help ensure you receive the products you order or get your money back. Always research sellers and reviews before purchasing.

How long does AliExpress shipping take?

Shipping times vary depending on the product, seller, and your location. Free shipping options can take several weeks, while express shipping can arrive within a week. Always check the estimated delivery timeframes.

What if I receive a damaged or wrong item?

Open a dispute through AliExpress. Document the issue with photos or videos and communicate with the seller. If a resolution isn’t reached, AliExpress can step in.

Can I get scammed on AliExpress?

Unfortunately, scams can happen on any marketplace. To minimize risk, stick to reputable sellers with high ratings and good reviews. Be wary of deals that seem too good to be true.

Are products on AliExpress cheap knock-offs?

AliExpress offers a mix of original brands, unbranded generic items, and yes, knock-offs. Carefully read descriptions, reviews, and look for signs of authenticity before buying.

Do I have to pay customs fees on AliExpress orders?

This depends on your country’s import laws and the value of your order. Check your country’s customs website for information about potential duties or import taxes.

How do I find the best deals on AliExpress?

Utilize the search filters, sort results by “Orders” to identify popular items, look for coupons, and keep an eye out for special sales events on the AliExpress website.

Can I return products to AliExpress?

Return policies vary by seller. Some offer returns, while others don’t. Check the individual product listing and seller’s return policy before ordering, especially if sizing or fit is a concern.

Is there a way to contact AliExpress customer support?

Yes! Access the AliExpress Help Center for a knowledge base of articles, FAQs, and options to contact their support team via a virtual assistant, live chat (when available), or support forms.

Can I shop AliExpress in my local currency?

AliExpress supports multiple currencies. You can usually select your preferred currency on the website or within the app settings.