AliExpress Denmark: How Danes Shop On AliExpress

AliExpress is becoming a quiet shopping hack in Denmark.

People are finding the same trending products for less by buying direct instead of paying local markups. If you’re tired of overpaying online, this guide shows how Danes use AliExpress safely, shop smarter, and save money without the usual risks.

Quick Summary: AliExpress in Denmark

Does AliExpress deliver to Denmark? Yes, fully supported with Danish language interface and DKK pricing.

Typical delivery time: 15-30 days standard shipping, 7-15 days express (realistic range, not seller promises).

Customs thresholds:

• Under DKK 80: Duty-free and tax-free
• DKK 80-1,150: Pay 25% moms (VAT) only, no toll
• Over DKK 1,150: Pay 25% moms + toll (duties) + handling fees

Best payment method: Credit/debit card (Visa, Mastercard, Dankort works sometimes) for best buyer protection. MobilePay rarely available. PayPal when available.

Key thing Danish shoppers must know: Since 2021, 25% moms is collected at checkout for most orders through IOSS (Import One-Stop Shop). Danish customs (SKAT/Toldstyrelsen) is efficient and strict. The DKK 80 threshold is very low. Factor in total costs including moms when comparing to Danish prices.

Bottom line: AliExpress works well in Denmark for niche items, hobby supplies, or products where Danish retail markup is significant. Danish prices are high, so savings can be substantial even with 25% moms. For regular consumer goods, Danish retailers are faster, easier to return, and increasingly competitive especially with sales.

What Usually Goes Wrong (And How to Fix It)

Let’s address the problems first, because that’s probably why you’re researching this.

1. Package Stuck in Customs (Toldstyrelsen) for Weeks

This is the #1 complaint from Danish buyers. Your package arrives in Denmark, tracking shows “Behandles af told” (Being processed by customs) or “I told” (In customs), and then… nothing for 1-2 weeks.

What’s happening: Toldstyrelsen (Danish Customs Authority) is verifying declared value, checking compliance with EU/Danish regulations, calculating toll/moms. Denmark has efficient but thorough customs. Backlogs happen during peak periods.

Fix:

• Always save your AliExpress order confirmation with exact price paid
• Keep payment confirmation (card statement or PayPal)
• If stuck over 2 weeks, check Toldstyrelsen’s website with tracking number
• You may need to provide purchase documentation (faktura/kvittering)
• Budget an extra week in your timeline for customs processing
• For orders over DKK 1,150, expect longer processing

2. Unexpected Moms and Toll Charges

You ordered something for DKK 700, thinking moms was included at checkout. PostNord delivers and demands DKK 300 in fees.

What happened: Not all sellers participate in IOSS (Import One-Stop Shop). If moms wasn’t collected at checkout, you pay 25% moms + PostNord’s handling fee (DKK 160) upon delivery. If over DKK 1,150, you also pay toll (duties varying by product type).

Fix:

• ALWAYS verify “inkl. moms” or “25% moms inkluderet” at checkout
• If moms not charged at checkout, expect to pay upon delivery
• The thresholds include shipping costs
• Use Toldstyrelsen’s calculator: skat.dk/toldstyrelsen
• Consider splitting orders to stay under DKK 1,150 per shipment
• Factor handling fees (gebyr) into price comparison with Danish retailers

3. Seller Ships Wrong Item or Quality Is Terrible

You ordered quality items based on photos, received cheap plastic that breaks immediately or completely wrong items.

Fix:

• Open AliExpress dispute IMMEDIATELY (within 15 days of delivery)
• Upload clear photos/videos showing the problem
• Don’t close order or confirm receipt (bekræft modtagelse) until verified
• AliExpress buyer protection covers this with evidence
• Returning items to China from Denmark costs DKK 150-350 via PostNord, so partial refunds are smarter
• Danish consumer protection laws (forbrugerrettigheder) technically apply but hard to enforce against Chinese sellers

4. Tracking Stops Updating

Last update was “Ankommet til Danmark” (Arrived in Denmark) 10 days ago. Nothing since.

What’s happening: Package is likely in customs processing or transferred to PostNord, but tracking hasn’t updated. Danish tracking can have gaps during customs clearance.

Fix:

• Track on both AliExpress and 17track.net
• Look for Danish tracking number (starts with different format once in Denmark)
• Check PostNord tracking separately: postnord.dk
• Customs processing shows no updates for 5-12 days (normal)
• If over 30 days from ship date, contact seller then open dispute

5. Payment Declined

Your Danish bank card keeps getting rejected on AliExpress.

Common causes:

• Bank flagged as suspicious international transaction
• Need to enable international online purchases
• 3D Secure/MitID verification failed
• Billing address doesn’t match
• Dankort doesn’t work (only works in Denmark/Nordic)

Fix:

• Call your bank and authorize AliExpress/international purchases
• Verify 3D Secure/MitID is working
• Use Visa or Mastercard (Dankort often doesn’t work internationally)
• Try different card
• PayPal is good alternative when available
• MobilePay rarely works on AliExpress (not widely supported)

6. PostNord Delivery Issues

Package “delivered” but you didn’t receive it, or stuck at pakkeboks (parcel locker) without notification.

What’s happening: PostNord delivery quality varies. Notifications sometimes fail. Packages left at pakkeboks without SMS.

Fix:

• Check PostNord app for package location
• Check nearest pakkeboks even without notification
• Packages held 7 days at pakkeboks, then returned
• If “delivered” but didn’t receive, contact PostNord: 70 70 70 30
• Open AliExpress dispute if confirmed lost/misdelivered

Does AliExpress Deliver to Denmark?

Yes. Denmark is fully supported by AliExpress with no restrictions. You can access the platform in Danish language (dansk), see prices in Danish kroner (DKK), and order from any seller who ships internationally.

AliExpress automatically detects Danish location and shows prices in DKK. The Danish interface (dk.aliexpress.com) is available but most Danish shoppers use the main site with Danish language selected.

Important clarification: “Ships to Denmark” doesn’t mean every seller ships here. When browsing, verify individual sellers ship to Denmark specifically. Most do, but some exclude Denmark or EU countries due to IOSS/VAT compliance complexity. Always check the “Ships to: Denmark” dropdown on the product page before ordering.

The AliExpress mobile app is available in Danish on both iOS and Android through Danish app stores. Desktop and mobile functionality is identical.

Delivery infrastructure in Denmark:

Most packages follow this route:

1. Ship from China via China Post, AliExpress Standard Shipping, or ePacket
2. Air or sea freight to Europe (10-20 days)
3. Enter EU, often through Netherlands, Germany, or Belgium first
4. Transfer to Denmark
5. Toldstyrelsen (Danish Customs) processing (3-10 days)
6. Transfer to PostNord for final delivery (2-4 days)
7. Delivery to your address or pakkeboks (parcel locker)

Express options (DHL, FedEx, UPS, GLS):

1. Direct air freight to Denmark
2. Courier handles customs clearance
3. Direct delivery by courier (faster but expensive handling fees)

Regional delivery considerations in Denmark:

Copenhagen and Greater Copenhagen (Hovedstadsområdet):

• Best delivery infrastructure
• Typical times: 15-25 days standard, 7-12 days express
• Customs through Copenhagen efficient
• PostNord delivery reliable
• Many pakkeboks options

Aarhus, Odense, Aalborg (major cities):

• Good delivery infrastructure
• Typical times: 18-28 days standard, 8-14 days express
• Reliable service
• Good pakkeboks coverage

Jutland rural areas (Jylland):

• Moderate delivery times
• Add 3-5 days to urban estimates
• PostNord delivery to pakkeboks in smaller towns
• Some very rural areas may require longer delivery times

Islands (Bornholm, Ærø, Fanø, etc.):

• Slower delivery
• Add 5-10 days to standard estimates
• Ferry schedules affect delivery times
• Some sellers may not ship to smaller islands (verify)

Greenland and Faroe Islands:

• Very few sellers ship to Grønland or Færøerne
• Extremely long delivery times (40-90 days)
• Different customs rules apply
• Verify seller ships to your specific location
• Consider using mainland Denmark address and forwarding

How to Create an AliExpress Account in Denmark

Account creation from Denmark takes about 3 minutes and requires no special documentation.

Step-by-step process:

1. Go to aliexpress.com or dk.aliexpress.com
2. Site detects Denmark and offers Danish language (dansk)
3. Click “Konto” (Account, top right) → “Tilmeld” (Register)
4. Signup options:
   • E-mailadresse (Email address)
   • Google-konto (Google account)
   • Facebook-konto (Facebook account)
   • Apple ID

Email registration method (recommended):

• Enter email address (Gmail, Outlook, whatever you use)
• Create password (minimum 6 characters, mix of letters and numbers)
• Verify email with code they send
• Add Danish mobile number (format: +45 followed by 8 digits)
• Verify number with SMS code

Important for Danish users:

• Mobile number must be valid Danish number
• Format: +45 12345678 (8 digits, no area codes in Denmark)
• Most Danish carriers work (TDC, Telenor, Telia, 3)
• You can register without payment info initially

Address setup:

Add Danish shipping address during first order. Correct format is critical for PostNord delivery:

Your Full Name

Street Name House Number, Floor/Side (if applicable)

Postal Code City

Denmark

Phone: +45 [8-digit number]

Example Copenhagen:

Anders Nielsen

Nørrebrogade 42, 3. tv

2200 København N

Denmark

Phone: +45 12345678

Example Aarhus:

Mette Hansen

Åboulevarden 15, st. th

8000 Aarhus C

Denmark

Phone: +45 87654321

Critical for Danish delivery:

• Include floor and side if applicable (1. sal th, 2. tv, st. mf, etc.)
• Use correct 4-digit postal code (postnummer)
• Phone number (PostNord sends SMS for pakkeboks pickup)
• For businesses: Include company name (firmanavn)
• For pakkeboks delivery: Include pakkeboks number in address

Common registration problems:

“Telefonnummer er allerede i brug” (Phone number already in use): Account exists with that number. Use “Glemt adgangskode” (Forgot password) to recover.

“E-mailbekræftelse modtages ikke” (Email verification not arriving): Check spam. Some Danish providers filter AliExpress emails.

“Kan ikke bekræfte telefonnummer” (Can’t verify phone): Verify format is +45 then 8 digits. Some virtual numbers don’t work.

Once registered, enable tofaktorautentificering (two-factor authentication) in Account Settings → Sikkerhed (Security).

AliExpress Login & Account Access from Denmark

Logging in from Denmark works like any other platform. No VPN needed, no geo-restrictions.

Standard login process:

1. Go to aliexpress.com
2. Click “Konto” → “Log ind” (Sign in)
3. Enter email + password or use Google/Facebook/Apple
4. If 2FA enabled, enter verification code
5. May need MitID verification for some payment methods

Common issues Danish users face:

“Sikkerhedsbekræftelse kræves” (Security verification required): AliExpress detected login from new device/location. Verify via SMS to Danish number. Normal security.

“Adgangskode virker ikke” (Password not working): Danish keyboard layout (æ, ø, å) can cause issues with special characters. Try typing password in text editor, then copy-paste.

“Konto låst” (Account locked): Multiple rapid login attempts or suspected unauthorized access. Contact AliExpress support. Response: 24-48 hours.

Password recovery:

1. Click “Glemt adgangskode?”
2. Enter registered email
3. Check inbox (and spam) for reset link
4. Link expires in 24 hours
5. Create new password

Security tips for Danish users:

Use unique password for AliExpress (don’t reuse Danske Bank, MobilePay, or other passwords). Danish data protection is strong (GDPR), but account security is your responsibility.

Enable 2FA. If someone accesses your account, they can place orders with saved payment methods.

Don’t save payment cards permanently. Enter fresh each time. More secure for international platform.

Log out after ordering, especially on shared computers or public WiFi.

Multiple devices: Access simultaneously on phone, laptop, tablet. No limit. Everything syncs.

Payment Methods Available in Denmark

AliExpress accepts several payment methods for Danish shoppers, but not all offer equal protection.

Available payment methods:

1. Credit/Debit Cards (Visa, Mastercard)

• Most reliable method in Denmark
• Best buyer protection through chargeback rights
• Danish bank fraud protection applies
• Charges appear as “ALIEXPRESS” or “ALIBABA.COM”
• 3D Secure/MitID verification required
• Works instantly

Important: Dankort (Denmark’s national debit card) often DOESN’T work on AliExpress because it’s primarily a domestic card. Use Visa or Mastercard instead.

Major Danish banks:

• Danske Bank: Works well with Visa/Mastercard
• Nordea: Good for international purchases
• Jyske Bank: Generally smooth
• Sydbank: Works fine
• Lunar, Revolut, N26: Usually work well, good exchange rates

2. PayPal

• Available for some orders, not all (seller-dependent)
• Excellent Danish buyer protection
• Can open disputes in Danish
• Currency conversion through PayPal (slightly worse rates than bank)
• Shows as “PayPal – AliExpress”
• Processing takes 1-2 days before seller ships

3. MobilePay

• RARELY available on AliExpress
• Very few sellers support MobilePay
• Don’t count on it being available
• When available, convenient but limited buyer protection compared to cards

What DOESN’T work:

• Dankort alone (need Visa/Mastercard co-branded or separate card)
• Direct Danish bank transfer (not supported)
• Cash on delivery (not available)
• Betalingsservice (not applicable)

Which payment method should Danish shoppers use?

For best protection: Visa/Mastercard first choice, PayPal second.

Why cards win:

• If something goes wrong, dispute with Danish bank under Visa/Mastercard rules
• Works even if AliExpress dispute fails
• 90-120 days to file chargeback
• Danish consumer protection supports this
• Bank’s exchange rate usually better than AliExpress conversion

PayPal is solid backup when available. Disputes handled in Danish.

Payment currency: DKK or USD?

AliExpress shows prices in DKK automatically for Danish users. At checkout:

Option 1: Pay in DKK

• AliExpress converts USD to DKK
• Rate usually 2-4% worse than bank rate
• You see exact DKK amount

Option 2: Pay in USD (usually better)

• Charge in USD
• Danish bank converts to DKK
• Bank rates typically better (especially Lunar, Revolut, N26)
• Check your bank’s foreign transaction fee (0-2%)

Best practice: Let your Danish bank do conversion. Most Danish cards give better rates.

Foreign transaction fees on Danish cards:

Many Danish cards charge fees:

• Standard cards: 1.5-2.5% foreign transaction fee (valutavekslingsgebyr)
• Danske Bank: Check specific card terms
• Nordea: Usually 1.5-2%
• Lunar: No foreign transaction fees (excellent for AliExpress)
• Revolut: No fees up to certain limit
• N26: No fees (good option)

For frequent AliExpress shopping, consider Lunar or Revolut to avoid foreign transaction fees.

Payment security for Danish shoppers:

AliExpress uses standard SSL encryption. However, AliExpress isn’t a Danish/EU company, so Danish/EU data protection laws apply differently than with Danish retailers.

Don’t save cards permanently. Enter fresh each order.

Monitor statements closely. Report unauthorized charges immediately.

Common payment failures and fixes:

“Betaling afvist” (Payment declined)

• Bank blocked international transaction
• Call bank, authorize AliExpress purchases
• Verify 3D Secure/MitID working
• Try Visa/Mastercard (not Dankort alone)

“CVV-bekræftelse mislykkedes” (CVV verification failed)

• Wrong 3-digit code from card back
• Check and retry

“Adressebekræftelse mislykkedes” (Address verification failed)

• Billing address must match bank records exactly
• Use same format as bank statement
• Include postal code (postnummer)

“Fejl ved behandling af betaling” (Payment processing error)

• Usually AliExpress system issue
• Wait 30 minutes, retry
• If persists, try different method

Shipping & Delivery to Denmark

Shipping to Denmark from AliExpress works reliably, and delivery times are generally good compared to other European countries.

Available shipping methods to Denmark:

1. AliExpress Standard Shipping

• Cost: Usually free or DKK 15-40
• Timeline: 15-28 days realistically (sellers claim 10-20, add a week)
• Tracking: Yes, but updates can be slow
• Process: China Post → flight to Europe → Denmark customs → PostNord
• Best for: Non-urgent items
• Pros: Free or cheap, reliable
• Cons: Slower, customs delays possible

2. ePacket

• Cost: Usually free or similar to Standard
• Timeline: 12-22 days (faster than standard)
• Tracking: Better integration with PostNord
• Process: Optimized routing to Denmark
• Best for: Small, lightweight items
• Pros: Good tracking, reasonable speed
• Cons: Weight/size restrictions

3. AliExpress Saver Shipping

• Cost: Free on many items
• Timeline: 20-35 days (slower)
• Tracking: Basic, often stops updating
• Process: Sea freight or consolidated, then standard
• Best for: Very cheap items, no urgency
• Cons: Very slow

4. Express Shipping (DHL, FedEx, UPS, GLS)

• Cost: DKK 100-400 depending on size/weight
• Timeline: 7-15 days realistically (sellers claim 3-7, add time)
• Tracking: Excellent, real-time
• Process: Direct air freight, courier handles customs, direct delivery
• Best for: Urgent or valuable orders
• Pros: Fast, reliable
• Cons: Expensive, high handling fees (DKK 160-200)

Reality check for Danish shoppers:

“3-7 day shipping” promises don’t include:

• 2-4 days order processing
• 1-2 days Chinese customs
• Actual transit time
• 3-10 days Danish customs (Toldstyrelsen)
• 2-4 days PostNord delivery

Real expectations:

• Standard to Copenhagen/Aarhus: 15-28 days
• Standard to rural areas: 20-32 days
• Express: 8-15 days
• Islands: Add 3-7 days

Free shipping reality:

“Gratis forsendelse” (Free shipping) = slowest method. Often sea freight taking 25-35 days. If timing matters, pay for faster shipping.

Tracking to Denmark:

Every method provides tracking:

• Starts with Chinese number (LY, LZ, LP, RB, etc.)
• Track on AliExpress and 17track.net (much better)
• Once in Denmark, check PostNord tracking: postnord.dk
• Danish tracking generally reliable once PostNord has it

Common tracking statuses (Danish):

“Forsendelse registreret” – Shipment registered, seller created label

“Accepteret af flyselskab” – Accepted by airline, heading to Europe

“Ankommet til Danmark” – Arrived in Denmark, going to customs

“Behandles af told” or “I told” – In Danish customs processing. Can take 3-10 days.

“Frigivet fra told” – Released from customs, going to PostNord

“Behandlet på terminal” – Processed at PostNord facility

“Klar til afhentning” – Ready for pickup at pakkeboks or post office

“Leveret” – Delivered

Address format for Denmark:

Danish addresses work fine. Correct format:

Full Name

Street Name House Number, Floor/Side

Postal Code City

Denmark

Phone: +45 [8 digits]

Critical elements:

• Correct 4-digit postnummer (postal code)
• Floor and side if applicable (1. sal th, 2. tv, st., etc.)
• Phone number (PostNord sends SMS)
• For pakkeboks: Include pakkeboks number

Pakkeboks (parcel locker) delivery:

PostNord delivers to pakkeboks (parcel lockers):

• Find nearest: postnord.dk/find-pakkeboks
• Include pakkeboks number in delivery instructions
• Receive SMS with pickup code
• Packages held 7 days, then returned to sender
• Convenient, secure delivery option

Business delivery: If ordering to business address:

• Include company name (firmanavn)
• Include CVR number if possible
• Specify business hours for delivery

Rural area delivery:

Outside major cities:

• Add 3-5 days to estimates
• Often delivered to nearest pakkeboks or post office
• PostNord may not deliver to door in very rural areas
• Verify seller ships to your postal code

Island delivery considerations:

For Bornholm, Ærø, Fanø, other islands:

• Add 5-10 days to standard estimates
• Ferry schedules affect timing
• Some sellers may exclude islands (verify)

Courier handling fees:

If using DHL/FedEx/UPS for express:

• They charge customs handling: DKK 160-200
• This is on top of moms/toll
• Can self-clear to avoid (complicated)
• PostNord charges similar: DKK 160

Tracking & Delivery Timeline to Denmark

Understanding tracking helps manage expectations.

Complete journey to Denmark:

Days 1-3: Order Processing

• Seller confirms and prepares
• Status: “Ordrebehandling” or “Afventer forsendelse”
• What to do: Nothing yet

Days 4-5: Chinese Export Customs

• Package leaves warehouse, clears Chinese customs
• Tracking: “Accepteret af transportør”
• May show no updates 2-4 days (normal)

Days 6-16: International Transit

• Flying or shipping to Europe
• Tracking: “Flyselskabets afgang” → “Ankomst til bestemmelsesland”
• Updates sparse during this phase
• Often enters EU through Netherlands/Germany first

Days 17-24: Danish Customs (Toldstyrelsen)

• Package arrives in Denmark, enters customs
• Tracking: “Behandles af told” or “I told”
• Can take 3-10 days (Denmark is efficient but thorough)
• If over DKK 1,150 or suspicious, longer processing
• Random inspections possible

Days 25-28: PostNord Final Delivery

• Customs releases to PostNord
• Tracking: “Frigivet fra told” → “Behandlet på terminal” → “Klar til afhentning”
• Arrives 2-4 days once PostNord has it
• Delivery to door or pakkeboks

Total realistic timeline:

• Standard to Copenhagen: 15-28 days
• Standard to Aarhus/Odense: 18-30 days
• Express: 8-15 days
• Rural/islands: 20-35 days

When tracking updates:

Chinese portion: Every 2-3 days International transit: May go silent for week Danish customs: Often no updates 5-10 days (normal) PostNord: Updates daily once they have it

How to track effectively from Denmark:

1. Use multiple sites:
   
   • AliExpress order page
   • 17track.net (more detailed)
   • PostNord.dk (once in Denmark)
   • Bring.com (alternative Danish tracking)
2. Look for Danish tracking number: Check 17track for Danish number once package enters Denmark
   
3. Check Toldstyrelsen status: If stuck in customs, check skat.dk/toldstyrelsen with tracking
   

When to worry vs wait:

Don’t worry if:

• No update 3-4 days during Chinese customs
• “Behandles af told” up to 10 days
• “I transit” for a week
• Within seller’s timeline + 1 week

Start checking if:

• No update 7+ days after “Flyselskabets afgang”
• Stuck in customs over 12 days
• No movement 10+ days anywhere
• Past promised date by 2+ weeks

When to take action:

• 35+ days from order, no delivery
• Tracking shows “Returneret til afsender” (Returned to sender)
• “Leveringsforsøg mislykkedes” but you were home
• Seller promised 15 days, now day 30

What to do if delayed:

Step 1: Contact seller (Days 28-32)

• Message through AliExpress
• Request explanation
• Many extend protection or compensate

Step 2: Open dispute (Day 35+)

• If past delivery timeline
• If stuck 15+ days
• File “Vare ikke modtaget” (Product not received)
• Upload tracking screenshots
• AliExpress usually supports buyers

Step 3: Chargeback (if dispute fails)

• If paid by card
• Contact Danish bank
• File chargeback for “vare ikke modtaget”
• Provide evidence
• Danish banks support consumer chargebacks well

Special case: Package held by Toldstyrelsen:

If customs holds and requests information:

1. Receive notice from Toldstyrelsen or PostNord
2. May need:
   • Købsbevis (Purchase proof – AliExpress screenshot)
   • Betalingsbekræftelse (Payment confirmation)
   • Produktbeskrivelse (Product description)
3. Submit via skat.dk or mail
4. Usually releases 5-7 days after providing info

Lost package:

Tracking says “Leveret” (Delivered) but didn’t receive:

• Check postkasse (mailbox), neighbors, pakkeboks
• Contact PostNord: 70 70 70 30
• File complaint if confirmed wrong delivery
• Open AliExpress dispute with tracking proof

Package never arrives, tracking stops:

• Wait 40 days minimum
• Open AliExpress dispute
• Provide tracking showing no delivery
• Buyer protection covers this
• Full refund most cases

Customs and Import Taxes in Denmark (Told og Moms)

Understanding Danish customs is critical. Denmark has efficient but strict import enforcement.

Danish customs thresholds:

Under DKK 80:

• No toll (customs duties)
• No moms (VAT)
• Completely tax-free
• Very low threshold (about €11)

DKK 80 to DKK 1,150:

• No toll (customs duties)
• Pay 25% moms (VAT)
• Since 2021: Moms supposed to be collected at checkout via IOSS
• If seller participates in IOSS: Moms paid at checkout, nothing owed on delivery
• If seller doesn’t participate: Pay 25% moms + handling fee upon delivery

Over DKK 1,150:

• Pay toll (customs duties) – rate varies by product
• Pay 25% moms on (product value + shipping + toll)
• Handling fee: DKK 160 (PostNord) or more (courier)

Critical clarification:

The thresholds are TOTAL declared value including:

• Item price
• Shipping cost
• Insurance if applicable

Currency conversion: Toldstyrelsen uses daily exchange rate from Danmarks Nationalbank.

Example:

• Item: $40 USD
• Shipping: $8 USD
• Total: $48 USD
• Converted to DKK at 6.9: DKK 331
• Over DKK 80: Pay 25% moms

IOSS system (since July 2021):

EU implemented IOSS requiring foreign sellers to collect moms at checkout for orders under €150 (about DKK 1,150).

If moms collected at checkout:

• You see “inkl. moms” or “25% moms inkluderet” in price
• Nothing additional owed upon delivery (unless toll applies if over DKK 1,150)
• Smoother process

If moms NOT collected at checkout:

• Pay 25% moms upon delivery
• Plus handling fee (DKK 160)
• Seller didn’t register for IOSS/VOEC

Always check: Did you pay moms at checkout? If not, expect to pay upon delivery.

How moms and toll are calculated:

For orders DKK 80-1,150:

• If IOSS: 25% moms at checkout, done
• If no IOSS: 25% moms + DKK 160 handling upon delivery

For orders over DKK 1,150:

• Toll (rate depends on product type)
• 25% moms on (value + shipping + toll)
• Handling fee: DKK 160 (PostNord) or more (courier)

Common product toll rates:

• Electronics: 0-3.7%
• Clothing/textiles: 8-12%
• Footwear: 4-17% depending on materials
• Toys: 0-4.7%
• Sports equipment: 0-16%
• Home goods: 2-6%
• Books: 0%

Check specific rates: skat.dk/toldstyrelsen

Example calculation for DKK 2,000 clothing order:

Item: DKK 1,800 Shipping: DKK 200 Total value: DKK 2,000

Toll (clothing, assume 10%): DKK 2,000 × 10% = DKK 200 Subtotal: DKK 2,200 Moms (25%): DKK 2,200 × 25% = DKK 550 Handling fee (PostNord): DKK 160 Total owed upon delivery: DKK 910

Your DKK 2,000 order costs DKK 2,910 total.

How to estimate costs before ordering:

Use Toldstyrelsen’s official calculator:

• Website: skat.dk/toldstyrelsen
• Enter item value in DKK
• Select product category (varekategori)
• Get toll + moms + handling estimate

Do this BEFORE ordering anything over DKK 500. Compare to Danish prices (Pricerunner.dk, Proshop, Elgiganten).

When toll/moms are collected:

Via PostNord:

• PostNord attempts delivery
• If home: Pay carrier (card, MobilePay sometimes)
• If not home: Notice to pick up at pakkeboks/post office and pay there
• No payment = package returned after holding period

Via courier (DHL/FedEx/UPS):

• Courier delivers or leaves notice
• Bill sent separately for toll/moms/handling
• Usually must pay online
• Package held until paid

Handling fees (ekspeditionsgebyr):

These are separate from toll/moms:

• PostNord: DKK 160
• DHL: DKK 170-200
• FedEx: DKK 180-200
• UPS: DKK 160-190
• GLS: DKK 160

Prohibited and restricted items in Denmark:

Cannot import:

• Weapons and weapon parts
• Counterfeit goods (fake branded items)
• Narcotics and certain medications without prescription
• Items violating Danish/EU product safety standards
• Certain animal products
• Hate materials

Restricted (require permits/documentation):

• Some electronics (must meet EU standards)
• Plants and seeds (Plantedirektoratet approval)
• Certain supplements (checked against Danish regulations)
• Alcohol (very strict, customs clearance required)
• Tobacco (strict limits, high taxes)

If Toldstyrelsen seizes prohibited item:

• Receive notice (meddelelse om beslaglæggelse)
• No refund from customs
• File AliExpress dispute with seizure notice as evidence

Tips to minimize customs problems:

1. Keep orders under DKK 80 when possible

• Completely tax-free
• No toll, no moms, no handling
• Very low threshold, hard to stay under

2. Keep orders under DKK 1,150 to avoid toll

• Pay only 25% moms (ideally at checkout via IOSS)
• No customs duties
• Much simpler process

3. Verify IOSS/moms status at checkout

• Check if “inkl. moms” or “25% moms” shown
• If yes: No surprise fees (unless toll applies)
• If no: Expect moms + DKK 160 handling upon delivery

4. Use Toldstyrelsen’s calculator

• Calculate exact costs before ordering
• Factor in handling fees
• Compare to Danish price (use Pricerunner.dk)

5. Save all documentation:

• Order confirmation screenshot
• Payment proof
• Tracking number
• For disputes with customs if value questioned

Is it legal to ask sellers to declare lower values?

NO. That’s toldsvig (customs fraud). You’re breaking Danish law.

Reality:

• Some Chinese sellers undervalue without asking
• Toldstyrelsen is sophisticated at detecting this
• If caught: Pay full toll/moms plus bøde (fines)
• Can be substantial fines
• Not worth the risk

Denmark has efficient customs enforcement.

Buyer Protection for Danish Shoppers

AliExpress buyer protection works in Denmark, and Danish consumer protection laws provide additional recourse.

How buyer protection works from Denmark:

Every order includes automatic protection covering:

• Vare ikke modtaget (Product not received)
• Vare ikke som beskrevet (Product not as described)

Protection period: 60-90 days from order date. Sellers sometimes extend for slow shipping.

Opening dispute from Denmark:

Can open disputes in Danish (dansk) or English:

1. Go to “Mine ordrer” (My Orders)
2. Wait until after estimated delivery date
3. Click “Åbn tvist” (Open Dispute)
4. Select: “Ikke modtaget” or “Ikke som beskrevet”
5. Upload evidence (photos, videos, screenshots)
6. Propose solution: Full refund (fuld refusion), partial (delvis), or return for refund
7. Seller has 5 days to respond
8. If no agreement, AliExpress mediates

Evidence requirements:

For “ikke som beskrevet” disputes:

• Photos comparing actual vs listing
• Videos demonstrating defects
• Close-ups of quality issues
• Size comparisons
• Screenshots of description vs reality

Clear evidence critical. Blurry photos fail.

Refund methods to Denmark:

Refunds return to original payment:

• Credit/debit card: 5-10 business days
• PayPal: 3-5 days

Money in same currency paid (usually DKK or USD).

Resolution timelines:

Fastest: Seller agrees (1-2 days) Average: Negotiation (5-10 days) Slowest: AliExpress mediation (15-20 days)

Common outcomes for Danish buyers:

Product not received:

• Tracking shows no delivery: 90%+ success, full refund
• Tracking shows “Leveret” but didn’t receive: 65% success
• Stuck in customs 60+ days: Usually full refund

Product not as described:

• Clear defect with photos: 80% success
• Wrong item: 95% success, full refund
• Size/fit issues: 50% success, partial refund
• Color slightly different: 30% success

Partial vs full refunds:

Sellers propose partial refunds:

• Minor defect: 10-20%
• Significant issue: 30-50%
• Wrong but usable: 40-60%
• Unusable: Full refund

Accept partial when return shipping to China (DKK 150-350) exceeds item value.

When disputes fail:

Danish consumers have strong additional recourse:

Chargeback through Danish bank: If paid by card:

• Timeframe: 90-120 days from transaction
• Success rate: High with evidence
• Danish banks (Danske Bank, Nordea, etc.) support consumer chargebacks well
• Provide AliExpress dispute history + evidence

PayPal disputes: If paid via PayPal:

• Open separate PayPal dispute
• Danish/EU consumer protection standards apply

Danish consumer protection (Forbrugerstyrelsen/Konkurrence- og Forbrugerstyrelsen):

• Danish consumer protection laws technically apply
• Fortrydelsesret (14-day right of withdrawal) technically applies
• Reklamationsret (right to complain about defects for 2 years)
• Practically difficult to enforce against Chinese sellers
• Can contact Forbrugerrådet Tænk (Danish Consumer Council) for advice
• Better to exhaust AliExpress and bank options first

Realistic expectations:

Danish consumer laws (Forbrugerkøbsloven, Fortrydelsesloven) technically cover all consumer purchases. Practically, enforcing against Chinese sellers is very difficult.

AliExpress buyer protection is primary recourse. Works well for clear cases. Danish bank chargebacks provide strong backup.

Returns & Refunds from Denmark

Returning items to China from Denmark is expensive. Understanding reality helps make smart decisions.

Hard truth about returns:

Shipping back to China from Denmark costs:

• Small item (under 500g): DKK 150-250 via PostNord
• Medium (500g-2kg): DKK 250-400
• Large (2-5kg): DKK 400-600
• Tracking + insurance: Add DKK 100-150

Transit time: 3-6 weeks

For DKK 150 item, spending DKK 300 to ship back makes no sense.

When returns required:

Most disputes don’t require returns. Sellers agree to refunds without return when:

• Item value under DKK 300
• Return shipping exceeds value
• Item defective (seller’s fault)
• Wrong item sent

Sellers request returns for:

• Expensive items (DKK 500+)
• “Changed my mind” (fortrudt køb)
• Buyer claims defect but seller suspects buyer error

How return process works:

If seller agrees to refund with return:

1. Seller provides return address (usually China)
2. You ship via PostNord, GLS, or similar
3. You pay return shipping (unless seller covers – very rare)
4. Must get tracking (sporings nummer)
5. Upload tracking to dispute
6. Seller confirms receipt (4-6 weeks from Denmark)
7. Refund processed after confirmation

Return address locations:

Most: China (Guangdong, Zhejiang) Some: European return centers (Poland, Netherlands, Germany)

China returns: 4-6 weeks, DKK 250-500 European returns: 2-3 weeks, DKK 200-350 (if available)

Check address before agreeing. If China and cheap item, negotiate refund without return.

Free returns:

AliExpress doesn’t offer free returns for Danish buyers. Unlike Danish retailers (14-dages fortrydelsesret), Chinese sellers don’t provide this.

Refund processing to Denmark:

After dispute closes:

• Card: 7-10 business days
• PayPal: 3-5 days

Appears as credit.

Alternative resolutions:

When return shipping expensive:

Keep + partial refund: “Varen har fejl men jeg kan bruge den. Accepterer DKK 100 delvis refusion.” Success: 70-75%

Keep + coupon: Seller offers discount for future order. Only accept if planning to order again.

Discard + full refund: “Varen helt defekt, returfragt DKK 300 for DKK 150 vare. Beder om fuld refusion, kasserer varen.” Success: 60% with strong evidence

Danish Fortrydelsesret (right of withdrawal):

Denmark has 14-day fortrydelsesret (cooling-off period) for online purchases. Does this apply to AliExpress?

Technically yes, Danish law applies to purchases by Danish consumers. Practically, enforcing against Chinese sellers is nearly impossible.

AliExpress is not Danish/EU company. Sellers not registered in Denmark. No practical way to force compliance beyond AliExpress policies.

Smart return strategy:

1. Before ordering: Only order items confident you’ll keep
2. Upon delivery: Inspect immediately, dispute within 15 days
3. Document: Photos/videos of packaging, item, defects
4. Calculate: If return over 50% of value, seek partial refund
5. Track: Never return without tracking

When returns make sense:

Worth it:

• Item over DKK 600
• Completely wrong item
• European return address
• Seller covers shipping

Not worth it:

• Under DKK 400
• Return to China
• Minor defect
• Return cost exceeds refund

Best Product Categories for Danish Shoppers

Danish retail prices are relatively high, making AliExpress attractive for certain categories.

Categories where AliExpress wins:

1. Hobby and craft supplies

• Model parts, miniatures
• Craft supplies
• Art supplies
• Electronics components

Why: 5-10x cheaper than Danish hobby shops

Example: 100 LEDs DKK 30 vs DKK 300 at BR Legetøj/Fætter BR

2. Phone accessories

• Cases, screen protectors
• Charging cables
• Stands, holders

Why: DKK 20-60 vs DKK 150-400 at Elgiganten/Power

Example: USB-C cable DKK 40 vs DKK 250 at Elgiganten

3. Tools and hardware

• Hand tools
• Measuring tools
• Workshop accessories

Why: Danish tool prices are high

Example: Screwdriver set DKK 120 vs DKK 600 at Harald Nyborg

4. Replacement parts

• Appliance filters
• Furniture hardware
• Car accessories (non-safety)

Why: OEM parts in Denmark expensive

Example: Vacuum filter DKK 60 vs DKK 350 genuine

5. Home organization

• Storage solutions
• Cable management
• Kitchen organizers

Why: 60-70% cheaper than IKEA/Jysk

Categories to avoid (buy Danish):

1. Electronics (phones, laptops)

Why skip: No Danish warranty, voltage issues

Denmark has: Proshop, Elgiganten, Power with 2-year reklamationsret

2. Clothing and shoes

Why skip: Asian sizing, expensive returns

Denmark has: Zalando, Boozt, H&M with fortrydelsesret

3. Branded items

Why skip: Counterfeits

4. Furniture (large)

Why skip: Shipping destroys savings

Denmark has: IKEA, Jysk, BoShop

5. Food and supplements

Why skip: Fødevarestyrelsen restrictions

Tips for Danish Shoppers

Before ordering:

1. Calculate total cost:
   
   • Item + shipping in USD
   • Convert to DKK (× 6.9 roughly)
   • Add 25% moms if not at checkout
   • Add toll if over DKK 1,150
   • Add handling (DKK 160)
   • Compare to Danish price (use Pricerunner.dk)
2. Check IOSS/moms:
   
   • Was moms charged at checkout?
   • Look for “inkl. moms”
3. Realistic timeline:
   
   • Standard: 2-4 weeks
   • Express: 1-2 weeks
   • Never order for specific deadline

Smart strategies:

• Keep orders under DKK 80 for tax-free (hard to do)
• Keep under DKK 1,150 to avoid toll
• Use Pricerunner.dk to compare Danish prices
• Factor in Danish retail includes 2-year reklamationsret
• Use Visa/Mastercard (not Dankort alone)
• Check if seller ships to Denmark

Takeaway

Danish prices are high enough that AliExpress remains attractive even with moms and fees. For the right categories (hobbies, accessories, tools), you can save 50-70% versus Danish retail.

Calculate carefully. Choose wisely. Save significantly.

Held og lykke! (Good luck!)